Terms & Conditions

Reservation Policies

Reservation Policy: For all reservations booked outside of 30 days of travel, a one-night deposit will be due at the time of booking.  The remaining balance will be charged in full 30 days before arrival.  Reservations booked within 30 days of arrival will be charged in full at the time of booking. All-inclusive rates are based on double occupancy. Taxes and service charges are included.

Cancellation Policy: Free cancellations are available up to 30 days before arrival. Cancellations made less than 30 days before arrival will forfeit a one-night room charge and taxes. This does not include airfare cancellations or changes. Flight cancellations are subject to airline cancellation policies. Divi Resorts is not responsible for changes in airfare pricing. All-Inclusive Cancellation Policy: Free cancellations are available up to 30 days before arrival. Cancellations made less than 30 days before arrival will forfeit a one-night room charge and taxes. This does not include airfare cancellations or changes. Flight cancellations are subject to airline cancellation policies. Divi Resorts is not responsible for changes in airfare pricing.

Change Policy: Reservations can be changed without any additional fees; however, if your new reservation is rescheduled outside of the sale dates and during peak travel dates, you will be responsible for the difference in cost.

No-Show Policy: Reservations that no show will be charged a one-night penalty per stay reservation.

The Kid’s Twelve and Under Stay and Eat Free program is only available when making an all-inclusive reservation for travel up to December 20, 2024. Customers who book a room-only reservation and then wish to upgrade to all-inclusive—either through the call center or the front desk upon check-in—will not be able to receive this program and will pay the applicable all-inclusive add-on rate, which allows Kid’s Two and Under to Stay and Eat Free. For all-inclusive add-on pricing, please check with the call center by calling 1-800-367-3484 prior to arrival or the front desk upon check-in. This program is subject to change and may be discontinued at any time without notice.

Other restrictions: 
Discount based on rack pricing and double occupancy. Taxes and service charges are not included for room only and bed & breakfast bookings. Restrictions and blackout dates apply. A minimum of a five-night stay is required. This offer is subject to availability and may be discontinued at any time. Offer valid on new reservations booked at a nightly rate only. Offer not valid on timeshare reservations. Offer Cannot be combined with any other Divi Resorts special offers or discounted rates. Guests will be asked to present the credit card used for the final payment at check-in for verification. Guests must be registered with The Guestbook before making their reservation to receive any discounts or services. This offer is valid for travel between April 1, and September 20, 2024. Groups of 10+ are not included in this sale. Promotion may be discontinued at any time. 

Checkout Policy: Any incidentals incurred during your stay are due at the time of checkout. A late checkout penalty will be charged for any guests staying past the checkout time.

Timeshare Vacation Owners and Divi Vacation Club Members: Please call 1-800-367-3484 (toll free) or 919-419-3484 (international) prior to departure for special discounts on all-inclusive pricing. Divi Club Escape promotional weeks are non-refundable and cannot be cancelled or changed.