Download our new app

No. The app is free to all users. We strongly suggest you download and activate the app (for the first time) prior to traveling. When Wi-Fi is not available or when receiving push notifications standard message and data rates may apply.

Yes. The app requires either a mobile network or wireless internet connection for most of its functions.

Both the app and diviresorts.com link into the same booking engine, so there is virtually no difference between the two. Beyond booking a stay, the Divi Resorts app gives you access to our suite of mobile guest services, including mobile check-in and checkout, concierge assistance, and vacation updates, all from the palm of your hand, throughout your entire trip.

1. Download the app from your mobile phone’s app store and open the app.
2. Click Check-In located in the bottom right of the app.
3. Select your hotel and click Continue.
4. Enter the last name listed on the reservation and the confirmation number listed in your original confirmation email or the pre-arrival email you should have received 24 hours prior to check-in and click Continue.
5. You will see a screen with your reservation information. Click Express Check-In at the bottom of the screen.
6. Review your reservation agreement and pay any outstanding balance (if applicable). Read over the detailed policy information. Once you have completed these steps, enter your full name, email address, date, and signature in the provided boxes at the bottom of the screen to agree to our terms. Click Continue.
7. Fill out the information for your vehicle and roommates (if applicable) and select your estimated arrival time. Enter your preferred email address and click Finish and Check-In.
8. Enter your credit card information and click Submit Payment.
9. If your room is ready, you will see your confirmation and a message that your room is ready for check-in. You will be asked to visit the Front Desk to pick up your keys, resort wristbands, and all-inclusive bracelets (if applicable) for your party. 
   
   If your room is not ready, you will see a screen with your confirmation and a message that you will be notified when your room is ready. Please make sure you have enabled push notifications on the app to receive your notification. For more information on how to enable push notifications, visit www.diviresorts.com/app-welcome.htm. When your room is ready, you will receive a notification asking you to visit the Front Desk to pick up your keys, resort wristbands, and all-inclusive bracelets (if applicable) for your party.

You can access your reservation anytime from anywhere. Click My Reservation at the bottom of the app, select your resort, and click Continue. Enter the last name listed on the reservation and the confirmation number listed in your original confirmation email or the pre-arrival email you should have received 24 hours prior to check-in and click 

All guests, regardless of how they made their reservation, can use our app for express check-in/checkout.

You can start the express check-in process 24 hours prior to arrival.

Yes. However, our mobile express check-in does not guarantee that your room will be ready any earlier than the standard resort check-in time of 4 p.m.

*For Divi Vacation Club Members, check-in time may vary by Loyalty Tier.

Yes, a credit card is required. Please note to receive your keys, a photo ID and the credit card used to complete express check-in must be presented at the front desk.

There are three ways to receive and turn on push notifications:

1. After download when opening the app for the first time, it will ask you if you’d like to receive push notifications.  Select yes.
2. Under any individual resort home page on the app in the top right header, click the menu icon and then click to turn on push notifications.  Turning it on under one resort turns it on for all resorts.
3. Under your phone setting and under the individual app.

There are two ways to view push notifications:

1. Through your phone notification center.
2. Through the message center within the app in the header top right click the bubble/message icon.

Yes, you still need to go to the front desk upon arrival to pick up your key and receive an all-inclusive bracelet if you are on an all-inclusive plan. Keys can only be picked up by the person whose name is on the reservation.

No. Each reservation will have to be checked in and charged separately.

Yes, you will be able to still checkout and finalize your bill with mobile checkout.

You can start your express checkout process on the day of your departure. 

1. Open the app and click Reservation located at the bottom of the app.
2. Your last name and confirmation number may already be entered. If not, please enter that information and click Continue.
3. You will see a screen with your reservation information. Click Check Out at the bottom of the screen.
4. On the next screen, click Check Out.
5. Once you have completed these steps, you will see your checkout confirmation and a note to leave your keys in your room.

*Please contact the Front Desk for assistance if:

• You need to depart your room earlier than expected. Please contact the Front Desk 24 hours prior to departure.
• You do not know your confirmation number.
• You would like to see a copy of your itemized bill before checking out. Please keep in mind that any purchases made after receiving your bill will be added to your final charges. Your final itemized bill will be sent to the email address on file within 24 hours. If you did not give us an email address at check-in, please visit the Front Desk or email us at info@diviresorts.com to receive a copy of your itemized bill.
• If mobile checkout is not successful on your first try, please do not go back or try to use mobile checkout again. Please visit the Front Desk for assistance.

We recommend that you visit the front desk for assistance with clearing up any account balance issues prior to using the mobile app for express checkout.  Once your account has been reviewed, you can proceed with mobile checkout or allow the front desk to complete the checkout process.

When using the app to checkout, please contact the Front Desk for your folio receipt. The folio receipt will be emailed within 24 hours to the email address we currently have on file.

Please contact the Front Desk for a copy of your receipt to be emailed for your records.  The folio receipt will be emailed within 24 hours to the email address we currently have on file. If you did not give us an email address at check-in, please visit the front desk or email us at info@diviresorts.com to receive a copy of your itemized bill.

Not at this time. If you would like to upgrade to an all-inclusive plan, please contact our Divi Reservations Department at (800) 367-3484 or via email at info@diviresorts.com.

Yes, simply use the Contact Concierge or Contact Activities button on the app anytime by filling in your request and leaving your contact information. Our concierge or activity team will acknowledge the receipt of your communication and assist you as needed.

No, not at this time.