We’re excited to deliver more flexibility, expanded resort information, and a higher level of customer service with our new mobile app. Access everything we offer 24/7 from the palm of your hand with helpful guest services and features like express check-in/checkout, resort maps, restaurant menus, activities, specials, local weather, directions from the airport, concierge assistance, and more.
If you haven’t booked your stay yet, you can review our latest promotions, explore each resort, check availability and pricing, and book your stay right from the app.
TIP: To make a reservation, simply download the app and enter your desired hotel and travel dates. You can also click the “Book” icon at the bottom of the app.
FIND YOUR PERFECT DESTINATION
Search our unique destinations and explore our resorts to get inspired for your next adventure. You can also learn more about our exclusive new upper-tier Oceans offerings.
TIP: Simply click the “Directory” icon at the bottom of the app to view all of our locations and resorts.
ACCESS YOUR RESERVATION INSTANTLY
You can access your reservation anytime from anywhere. Click the “My Reservation” icon at the bottom of the app, select which resort you booked, and click “Continue.” From there, you will be asked to provide your last name and reservation confirmation number
TIP: If you are a Divi Resorts Timeshare Vacation Owner or if you booked a stay through our NC call center, you can find your confirmation number in the email you received after booking your vacation.
If you booked through the Divi Vacation Club, online at www.diviresorts.com, on our Divi Resorts mobile app, or through a third-party such as Expedia, Booking.com, etc., you need to contact our Divi Reservations Department at (800) 367-3484 or via email at firstname.lastname@example.org to request your confirmation number. We recommend that you reach out at least 72 hours prior to arrival to request your confirmation number.
USE EXPRESS CHECK-IN/CHECKOUT FOR FASTER SERVICE
If you are heading to one of our resorts, you can take advantage of express check-in and checkout right from our app. Click the “Check-In” icon at the bottom of the app, select the resort you are checking in to, and click “Continue.” From there, you will be asked to provide your last name and reservation confirmation number. Although our standard check-in time begins at 4 p.m., you can begin the express check-in process up to 24 hours prior to arrival, and you will be notified once your room is ready. You can also checkout on the app at your convenience.
TIP: Download our helpful guide for detailed instructions on how to use express check-in and checkout. Don’t forget to bring a photo ID and the credit card used to complete express check-in to the Front Desk to pick up your room keys.
EXPLORE AND PLAN YOUR NEXT STAY
We’ve got everything you need to plan your stay. You’ll find resort directories, maps, amenities, activities, photos, videos, recommendations for top island adventures, daily weather reports, airport directions, and so much more.
TIP: Check out our resort specials for daily happy hour deals and other offers. Plus, use our Packing List Helper to get you organized for your trip.
STAY CONNECTED WHILE ON VACATION
Stay connected with notices about exclusive resort specials, concierge discounts, activity updates, and more.
TIP: To ensure you always have the latest information, enable push notifications on the app. To activate, go to the top right corner, click on the dropdown menu, and slide the push notification screen to ON. A green circle will show when activated.
TUNE IN TO DIVI RESORTS 365 DAYS A YEAR!
Keep our Divi Resorts app active on your phone so you don’t miss our exclusive offers and discounts. To see our current specials, click the “promotions” icon at the bottom of the app. From there you will see all of our current promotions with links to learn more about each.
TIP: Our specials change often, so make sure to keep your push notifications active so we can send you exclusive deals you won’t find anywhere else!
No. The app is free to all users. We strongly suggest you download and activate the app (for the first time) prior to traveling. When Wi-Fi is not available or when receiving push notifications standard message and data rates may apply.
Both the app and diviresorts.com link into the same booking engine, so there is virtually no difference between the two. Beyond booking a stay, the Divi Resorts app gives you access to our suite of mobile guest services, including mobile check-in and checkout, concierge assistance, and vacation updates, all from the palm of your hand, throughout your entire trip.
Download the app from your mobile phone’s app store and open the app.
Click Check-In located in the bottom right of the app.
Select your hotel and click Continue.
Enter the last name listed on the reservation and the confirmation number listed in your original confirmation email or the pre-arrival email you should have received 24 hours prior to check-in and click Continue.
You will see a screen with your reservation information. Click Express Check-In at the bottom of the screen.
Review your reservation agreement and pay any outstanding balance (if applicable). Read over the detailed policy information. Once you have completed these steps, enter your full name, email address, date, and signature in the provided boxes at the bottom of the screen to agree to our terms. Click Continue.
Fill out the information for your vehicle and roommates (if applicable) and select your estimated arrival time. Enter your preferred email address and click Finish and Check-In.
Enter your credit card information and click Submit Payment.
If your room is ready, you will see your confirmation and a message that your room is ready for check-in. You will be asked to visit the Front Desk to pick up your keys, resort wristbands, and all-inclusive bracelets (if applicable) for your party.
If your room is not ready, you will see a screen with your confirmation and a message that you will be notified when your room is ready. Please make sure you have enabled push notifications on the app to receive your notification. For more information on how to enable push notifications, visit www.diviresorts.com/app-welcome.htm. When your room is ready, you will receive a notification asking you to visit the Front Desk to pick up your keys, resort wristbands, and all-inclusive bracelets (if applicable) for your party.
*A photo ID and the credit card used to complete express check-in must be presented at the Front Desk to pick up your room keys. Keys can only be picked up by the person whose name is on the reservation.
You can access your reservation anytime from anywhere. Click My Reservation at the bottom of the app, select your resort, and click Continue. Enter the last name listed on the reservation and the confirmation number listed in your original confirmation email or the pre-arrival email you should have received 24 hours prior to check-in and click
All guests, regardless of how they made their reservation, can use our app for express check-in/checkout.
Yes, you still need to go to the front desk upon arrival to pick up your key and receive an all-inclusive bracelet if you are on an all-inclusive plan. Keys can only be picked up by the person whose name is on the reservation.
You can start your express checkout process on the day of your departure.
Open the app and click Reservation located at the bottom of the app.
Your last name and confirmation number may already be entered. If not, please enter that information and click Continue.
You will see a screen with your reservation information. Click Check Out at the bottom of the screen.
On the next screen, click Check Out.
Once you have completed these steps, you will see your checkout confirmation and a note to leave your keys in your room.
*Please contact the Front Desk for assistance if:
You need to depart your room earlier than expected. Please contact the Front Desk 24 hours prior to departure.
You do not know your confirmation number.
You would like to see a copy of your itemized bill before checking out. Please keep in mind that any purchases made after receiving your bill will be added to your final charges. Your final itemized bill will be sent to the email address on file within 24 hours. If you did not give us an email address at check-in, please visit the Front Desk or email us at email@example.com to receive a copy of your itemized bill.
If mobile checkout is not successful on your first try, please do not go back or try to use mobile checkout again. Please visit the Front Desk for assistance.
We recommend that you visit the front desk for assistance with clearing up any account balance issues prior to using the mobile app for express checkout. Once your account has been reviewed, you can proceed with mobile checkout or allow the front desk to complete the checkout process.
When using the app to checkout, please contact the Front Desk for your folio receipt. The folio receipt will be emailed within 24 hours to the email address we currently have on file.
Please contact the Front Desk for a copy of your receipt to be emailed for your records. The folio receipt will be emailed within 24 hours to the email address we currently have on file. If you did not give us an email address at check-in, please visit the front desk or email us at firstname.lastname@example.org to receive a copy of your itemized bill.
Yes, simply use the Contact Concierge or Contact Activities button on the app anytime by filling in your request and leaving your contact information. Our concierge or activity team will acknowledge the receipt of your communication and assist you as needed.
Special amenities are available at each resort and can be requested through the app. Simply open the app and visit the directory. Click on the island you're interested in and click the amenities box. Once there, you can check out the special amenities and make a request directly by filling in the guest and purchaser information and submitting the form.
*Features and benefits are subject to change and may not be available for all resorts.
Our CLEAN CHECK Program offers enhanced hygiene and health measures at every resort.