Our CLEAN CHECK Program offers enhanced hygiene standards and safety measures at every resort. When you’re ready to travel, you can book with confidence and trust the Caribbean Experts.
50 YEARS OF EXCELLENCE
For over 50 years, we have focused on ensuring our guests enjoy healthy and safe Caribbean vacations. We have reviewed every area of our health and cleanliness procedures. Our enhanced CLEAN CHECK program follows the recommendations of the CDC, the WHO, and the Ministries of Health on each island.
Guests can spot the CLEAN CHECK symbol throughout our resorts with helpful distancing and sanitation guidelines. We want our guests to have confidence every time they book a Divi Resorts vacation with peace of mind from check-in to farewell.
Our staff has always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue this tradition, our staff will now meet, greet, and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey a warm welcome and a sign of our appreciation for trusting us with your vacation.
SOCIAL DISTANCING
Around our resorts, new physical distancing practices are being put into place, including:
LOBBIES
Adding floor decals and roped off sections in front of front desks and concierge desks to ensure 6 ft. distancing rules are followed.
RESORT ACTIVITIES
All activities from fitness centers to hot tubs, golf, diving, and more will follow social distancing guidelines.
RESTAURANTS & BARS
Spacing out tables and bar stools, offering food takeout, and strongly suggesting or requiring reservations.
ELEVATORS
Only one couple or family will be allowed on the elevator at a time.
POOL & BEACH CHAIRS
Setting up chairs strategically in accordance with social distancing rules.
ROOM ENTRY
Bellman will not enter rooms when delivering luggage, and housekeeping/maintenance will only enter rooms when guests are not present.
BELLMAN SHUTTLES
Reducing capacity and requiring all guests to be seated behind the driver.
STAFF GREETING
Staff will greet and acknowledge guests with a hand on their heart.
LOCAL CRAFT VENDORS
There will be new table setups to comply with social distancing guidelines.
WE’VE FOCUSED ON EVERY TOUCHPOINT
Every point of contact throughout our resorts has undergone a thorough assessment. We have updated and advanced our hygiene practices and protocols to cover twelve key areas:
Hand sanitation stations will be located at all restaurant and bar entrances
We will provide single-use, disposable à la carte menus and there will be no buffets
Glassware, napkins, silverware and condiments will be placed in front of guests after being seated
Restaurants, bars and kitchens will be deep cleaned and sanitized daily, kitchen staff will be required to use masks and gloves, and all staff members will be required to have a ServSafe Food Handlers certification and a Food Safety Coordinator dedicated to food and beverage operation
Water sports equipment will be sanitized before and after use
Divi Dive Bonaire’s dive operation will have special handling protocols and strict cleaning measures in place for all dive equipment, dive boats will limit occupancy, and tanks, seats and rails will be sanitized between diving trips
Golf carts and all golf rental equipment will be disinfected before and after use
Playground, miniature golf and outdoor equipment will be cleaned and sanitized throughout the day
Public bathrooms, BBQ areas, and all high-traffic areas will be sanitized throughout the day and hand sanitizer locations will be added throughout all resorts
All staff members will be required to take pre-opening and on-going social distancing, health and safety training, and training will be documented and logged
Staff members will be required to have their temperature checked and logged prior to starting shifts, and any sick staff member will not be allowed to work and must report to the company doctor
Mask and glove use will be mandatory for kitchen staff and may be required by other departments
Staff will maintain 6 ft (2 meters) distance from all guests and each other whenever possible
Each department will have a CLEAN CHECK Coordinator to ensure health and safety guidelines are followed
All workstations and equipment will be sanitized between shifts or more frequently depending on the work assignment
Distance decals will be placed in areas where staff punch in and out to start and end shifts
Staff cafeterias will be closed, and all food and beverage services will be delivered to staff in individual takeout boxes at designated locations
Our CLEAN CHECK program and enhanced resort protocols are as much about the health and safety of our loyal guests as they are our beloved staff members. These unprecedented times have taught us that we are all in this together as one big family. By following the recommended social distancing and health and safety guidelines, we can protect one another and our greater communities. Thank You
We're excited to welcome you to our resort soon! Make sure to check our resort FAQs and reach out to our Concierge team if you need assistance prior to arrival.
