Our CLEAN CHECK Program offers enhanced hygiene standards and safety measures at every resort. When you’re ready to travel, you can book with confidence and trust the Caribbean Experts.
For over 50 years, we have focused on ensuring our guests enjoy healthy and safe Caribbean vacations. We have reviewed every area of our health and cleanliness procedures. Our enhanced CLEAN CHECK program follows the recommendations of the CDC, the WHO, and the Ministries of Health on each island.
Guests can spot the CLEAN CHECK symbol throughout our resorts with helpful distancing and sanitation guidelines. We want our guests to have confidence every time they book a Divi Resorts vacation with peace of mind from check-in to farewell.
Our staff has always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue this tradition, our staff will now meet, greet, and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey a warm welcome and a sign of our appreciation for trusting us with your vacation.
Around our resorts, new physical distancing practices are being put into place, including:
Adding floor decals and roped off sections in front of front desks and concierge desks to ensure 6 ft. distancing rules are followed.
All activities from fitness centers to hot tubs, golf, diving, and more will follow social distancing guidelines.
Spacing out tables and bar stools, offering food takeout, and strongly suggesting or requiring reservations.
Only one couple or family will be allowed on the elevator at a time.
Setting up chairs strategically in accordance with social distancing rules.
Bellman will not enter rooms when delivering luggage, and housekeeping/maintenance will only enter rooms when guests are not present.
Reducing capacity and requiring all guests to be seated behind the driver.
Staff will greet and acknowledge guests with a hand on their heart. Staff members will wear masks when required by island government protocols. Please note, as island regulations change, some islands may not require masks for staff or guests.
There will be new table setups to comply with social distancing guidelines.
Every point of contact throughout our resorts has undergone a thorough assessment. We have updated and advanced our hygiene practices and protocols to cover twelve key areas:
Prior to guest check-in, a housekeeping attendant will spray hospital-grade disinfectant on all surfaces in the unit focusing on 10 high-touch areas.
Our CLEAN CHECK program and enhanced resort protocols are as much about the health and safety of our loyal guests as they are our beloved staff members. These unprecedented times have taught us that we are all in this together as one big family. By following the recommended social distancing and health and safety guidelines, we can protect one another and our greater communities. Thank YouA Message From Our President