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Clean Check

DIVI'S CLEAN CHECK PROGRAM

Divi Resorts’ new CLEAN CHECK Program offers enhanced hygiene standards and health and safety measures at every resort. When you’re ready to travel, trust the Caribbean Experts.

BOOK WITH CONFIDENCE
LEARN MORE
     A MESSAGE FROM
   OUR PRESIDENT & COO  

50 YEARS OF EXCELLENCE

For over 50 years, Divi Resorts has focused on ensuring our guests enjoy healthy and safe Caribbean vacations. In preparing to welcome guests back to our beautiful Caribbean resorts, we’ve reviewed every area of our health and cleanliness procedures. Our new enhanced CLEAN CHECK program follows the recommendations of the Centers for Diseases Control and Prevention (CDC), the World Health Organization (WHO), and the Ministries of Health on each island. In the weeks and months ahead, we will continue to monitor and augment our protocols to ensure a continual focus on the health and safety of our guests and staff.

Guests can spot the CLEAN CHECK symbol throughout our resorts, from unit door seals confirming a room is ready for occupancy, to signage with helpful distancing and sanitation guidelines. We want our guests to have confidence every time they book a Divi Resorts vacation with peace of mind from check-in to farewell.


WARM WELCOME GUARANTEE

At Divi Resorts, our staff members have always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue our tradition, Divi’s staff will now meet, greet and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey not only a warm welcome, but a sign of our appreciation for trusting us with your vacation stay.


SOCIAL DISTANCING

Around our resorts, new physical distancing practices are being put into place, including:

LOBBIES
Adding floor decals and roped off sections in front of front desks and concierge desks to ensure 6 ft. distancing rules are followed

RESTAURANTS & BARS
Spacing out tables and bar stools, delivering takeout food to the guests’ door, strongly suggesting and requiring reservations

• POOL & BEACH CHAIRS
Setting up chairs strategically in accordance with social distancing rules

• BELLMAN SHUTTLES
Reducing capacity and requiring all guests to be seated behind the driver

• RESORT ACTIVITIES
All activities from fitness centers to hot tubs, golf, diving and more will follow social distancing guidelines

• ELEVATORS
Only one couple or family will be allowed on the elevator at a time

• ROOM ENTRY
Bellman will not enter rooms when delivering luggage, housekeeping and maintenance will only enter rooms when guests are not present

• STAFF GREETING
Staff will greet and acknowledge guests with a hand on their heart

• LOCAL ARTS & CRAFT VENDORS
There will be new table setups to comply with social distancing guideline




WE’VE FOCUSED ON EVERY TOUCHPOINT

At Divi Resorts, our staff members have always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue our tradition, Divi’s staff will now meet, greet and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey not only a warm welcome, but a sign of our appreciation for trusting us with your vacation stay.

Pre-arrival, lobby front desks, concierge desks, furniture, and equipment will be continuously cleaned, and all room keys will be sanitized
Bellman will wear gloves to handle luggage, bell carts will be cleaned after every use and our luggage storage procedures have been enhanced
Hand sanitizers will be located at all lobby entrances

Prior to guest check-in, a housekeeping attendant wearing PPE will spray hospital-grade disinfectant on all surfaces in the unit focusing on 10 high-touch areas. After housekeeping has thoroughly cleaned the room, a “Clean & Sealed for Your Protection” seal will be placed on the front door prior to the guest entering the unit for the first time.

  1. Entryway, Doorways & Flooring
    All entryway, flooring, bedroom doors and bathroom doors
  2. Handles & Knobs
    Door handles, patio and balcony handles, drapery pull handles, closets, drawer knobs and all furniture knobs
  3. Kitchen Surfaces
    Appliances, refrigerators, countertops, stovetops, ovens, faucets, sinks, vents and backsplashes
  4. Bed & Bedding
    Linens, pillowcases, throws, sheets and duvets
  5. Bathrooms
    All surfaces, amenities, toilets, floors, mirrors, towel racks, door handles, faucets, showers, showerheads and sinks
  6. Switches & Electronics
    Lamps, telephones, TVs, remote controls, lights, alarm clocks and electronics
  7. Furniture & Hard Surfaces
    Dining room tables, dressers, end tables, nightstands, coffee tables, desks and benches
  8. Seating
    Sofas, armchairs, bar stools, dining room tables and desk chairs
  9. Containers
    Trash receptacles, ice bins, cleaning bags with towels and linens
  10. Climate Controls & Ceiling Fans
    Remotes and switches

Prior to guest check-in, a housekeeping attendant wearing PPE will spray disinfectant on all surfaces
Kitchen items will be washed in the dishwasher or in the sink with hot water and soap
All windows will be open to air out the room while cleaning
After housekeeping has thoroughly cleaned the unit, a “Clean & Sealed for Your Protection” seal will be placed on the front door prior to the guest entering the unit for the first time
New safety protocols will be put in place for handling laundry and daily housekeeping services

Hand sanitation stations will be located at all restaurant and bar entrances
We will provide single-use, disposable à la carte menus and there will be no buffets
Glassware, napkins, silverware and condiments will be placed in front of guests after being seated
Restaurants, bars and kitchens will be deep cleaned and sanitized daily, kitchen staff will be required to use masks and gloves, and all staff members will be required to have a ServSafe Food Handlers certification and a Food Safety Coordinator dedicated to food and beverage operation

Water sports equipment will be sanitized before and after use
Divi Dive Bonaire’s dive operation will have special handling protocols and strict cleaning measures in place for all dive equipment, dive boats will limit occupancy, and tanks, seats and rails will be sanitized between diving trips
Golf carts and all golf rental equipment will be disinfected before and after use
Playground, miniature golf and outdoor equipment will be cleaned and sanitized throughout the day

Pool decks, pool/beach chairs and showers will be sanitized daily
We are eliminating towel cards, and instead, towels will be left in-room at check-in and can be changed out daily at our towel huts

Fitness centers will have hand sanitizer stations strategically placed throughout the gyms
Attendant will check to ensure equipment is cleaned after every use
Gym will limit maximum capacity and guests may be asked to make reservations prior to working out
A one-hour fitness center usage limit may be implemented for all guests

Public bathrooms, BBQ areas, and all high-traffic areas will be sanitized throughout the day and hand sanitizer locations will be added throughout all resorts

Maintenance in rooms will only be done when guests are not in the unit
We will be sanitizing before and after use of equipment
Daily cleaning will be done in maintenance storage spaces and access areas
Social distancing will be applied when traveling around the resort in maintenance golf carts

Planners will video conference with clients whenever possible
Hand sanitizer stations will be set up at all events
Props and materials delivered to the resort will be sanitized
DJ, band and AV equipment vendors will need to provide a warranty of cleanliness or details of sanitation

All staff members will be required to take pre-opening and on-going social distancing, health and safety training, and training will be documented and logged
Staff members will be required to have their temperature checked and logged prior to starting shifts, and any sick staff member will not be allowed to work and must report to the company doctor
Mask and glove use will be mandatory for kitchen staff and may be required by other departments
Staff will maintain 6 ft (2 meters) distance from all guests and each other whenever possible
Each department will have a CLEAN CHECK Coordinator to ensure health and safety guidelines are followed
All workstations and equipment will be sanitized between shifts or more frequently depending on the work assignment
Distance decals will be placed in areas where staff punch in and out to start and end shifts
Staff cafeterias will be closed, and all food and beverage services will be delivered to staff in individual takeout boxes at designated locations

We are restricting delivery windows, access to warehouses/buildings and physical contact
Designated hand sanitation stations will be set up for delivery drivers to use prior to unloading
Warranty of cleanliness and sanitation required


ONE FAMILY

Our CLEAN CHECK program and enhanced resort protocols are as much about the health and safety of our loyal guests as they are our beloved staff members. These unprecedented times have taught us that we are all in this together as one big family. By following the recommended social distancing and health and safety guidelines, we can protect one another and our greater communities.

Thank You


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