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HELPFUL FAQS WHEN TRAVELING TO ARUBA

As the island of Aruba is open and welcoming visitors, it is important to be fully informed regarding entry requirements prior to traveling. As the collective global community continues to work towards curtailing the spread of COVID-19, the island is doing its part to protect its visitors and citizens. Below you will find helpful information and FAQs to assist you in preparing for your vacation on Aruba.

Great news for JetBlue passengers flying to Aruba—the company and the island have announced a new pre-testing program called Vault. This virtually-supervised at-home test, facilitated by Vault’s platform, is the first and only "home kit saliva-based test" accepted for entry when flying to Aruba. The test is administered via an online video connection, with a test supervisor who ensures the customer is providing their sample properly. The sample is then shipped overnight to a laboratory for processing within 72 hours. Learn more at learn.vaulthealth.com/aruba.

UPDATE: COVID TESTING REQUIREMENTS FOR TRAVELERS FROM THE UNITED STATES

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In accordance with the Centers for Disease Control and Prevention and the United States Government, all returning travelers will be required to present a negative COVID-19 test result effective on January 26, 2021. For more info on assistance with testing locations, please scroll down or CLICK HERE.

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TRAVEL

What countries are currently allowed to travel to Aruba?
Aruba is reopening in phases and is monitored closely by the Government of Aruba and the Department of Public Health. Currently, the United States, Canada, Europe, and the Caribbean (excluding the Dominican Republic and Haiti) are allowed to travel to Aruba. Dates for Latin America will be announced soon.

Where can I find a Rapid Test location in the United States?
If you are traveling from the U.S., a COVID-19 test may be required before traveling to Aruba. To find testing locations near you, visit www.aruba.com/us/traveler-health-requirements/covid-testing#testing-locations. Simply enter your state and city for details on where to find a testing location.

You can also visit www.rapidtesttravel.com for assistance with finding a location where PCR rapid testing is available within a 72-hour period*. To find a testing location, enter the state you reside in and choose your preferred testing facility. 

The U.S. Department of Health & Human Services has also provided a resource for finding testing locations in your state at Community Based Testing Sites. In addition, you can search “COVID-19 TESTING SITE” on Google for local testing locations.

*Rapid test turnaround times may change, so please check the testing site when making an appointment and visit www.aruba.com/us/traveler-health-requirements/covid-testing for Aruba's specific travel requirements for your country or state.

Where can I find official information on what to do prior to arrival?
It is essential for all incoming visitors to carefully and thoroughly read through Aruba’s Traveler Health Requirements and follow the required steps.*

You can also review the Aruba Visitor’s Guide to Safe & Happy Travels.

*We recommend that you read the Traveler Health Requirements upon making your reservation and again up to 72 hours prior to travel to make sure you are up to date on the latest information.

What is the ED (EmbarkationDisembarkation) Card?
All visitors are required to complete the online Embarkation/Disembarkation card process and get approved in order to enter Aruba. To review and start the process of completing your ED Card online, visit edcardaruba.aw and follow these steps:



*If you have any challenges uploading your results to the ED Card online, be sure you are using GOOGLE CHROME as your browser (even from a Mac) and be sure your attachment is less than 3 MB. 
  1. Complete the basic traveler information.
  2. 72 hours before your arrival date you will receive an email with the Self Health Questionnaire and Aruba Visitors Insurance information.
  3. Upload the negative results from your PCR COVID-19 test within to prior to your departure.
  4. Complete your payment for the Aruba Visitors Insurance.
  5. Download, screenshot, or print your ED Card to show upon arrival.

Why do I need to purchase the Aruba Visitors Insurance prior to arrival?
Due to the COVID-19 pandemic, the government of Aruba has created an insurance program to ensure that visitors are properly insured. It is mandatory to purchase Aruba Visitor Insurance prior to arrival to help protect you against incurred medical and non-medical expenses due to COVID-19 during your stay. For full details on the Aruba Visitor Insurance program including coverage details, eligibility requirements, premium calculations by age, maximum length of coverage, FAQ’s and more, please click here. You will need to purchase Aruba Visitors insurance prior to arrival and in order to complete the ED Card.

TESTING

What are the requirements for PCR COVID-19 tests?
There are three testing options. Travelers should visit Aruba Health Requirements to confirm which type of COVID-19 PCR tests are accepted.

· The cost of a PCR test taken in a traveler’s home country prior to traveling to Aruba is the responsibility of the traveler. All travelers should visit Aruba Health Requirements for information on which PCR tests are approved.

· The test must be a COVID-19 test obtained from a nasal/oral swab specimen through PCR, NAAT, or molecular testing performed by a certified lab. Any other COVID-19 test (serological testing/antibody testing, antigen testing, or any other blood test), a doctor’s declaration, and home kits will not be accepted for Option 1.

· Alternately, travelers can wait to arrive in Aruba and receive a PCR test at the airport. The cost for the test is $75 and will be the responsibility of the traveler. This fee must be paid in advance when completing the ED (Embarkation/Disembarkation) Card.

· NOTE: U.S. Visitors - Residents of certain U.S. states* are required to perform Option 1. However, travelers from those specific states have access to a third option to perform two tests, should Option 1 not be possible.

· One accessible test - Accessible tests include Antigen (QL IA, FIA), PCR Home Kit, or any other type of test. Travelers must upload their negative results from one of the accessible tests 72-12 hours prior to their departure and take one PCR test upon arrival at the airport on Aruba.

· More information can be found here: Traveler Health Requirements.

If you have any challenges uploading your results to the ED Card online, be sure you are using GOOGLE CHROME as your browser (even from a Mac) and be sure your attachment is less than 3 MB. 


 

What is a PCR test?
A PCR test is a diagnostic test that can show if you have an active coronavirus infection that requires you to quarantine or isolate yourself from others. This highly accurate test is taken as a nasal or throat swab and usually does not need to be repeated. Results can be received the same day or up to a week later.

Source: FDA

What is an Antigen test?
An antigen test is another type of diagnostic test that can show if you have an active coronavirus infection. This test detects specific proteins on the surface of the virus. This test is highly accurate but negative results may need to be confirmed with a molecular test like a PCR test. This test is also taken as a nasal or throat swab and results can be received in one hour or less.

Source: FDA

What is an Antibody test?

An antibody test looks for antibodies that are made by your immune system in response to a threat like a specific virus. Antibodies help fight infection and can take several days or weeks to develop after an infection. At this time researchers do not know if the presence of antibodies means that you are immune to the coronavirus in the future. This test is taken via a finger prick or blood draw and results can be received the same day or up to 1-3 days later. Sometimes a second antibody test is needed for accurate results.

Source: FDA

When do I need to get tested for COVID-19?
It is important that the government of Aruba have testing to confirm that travelers are negative for coronavirus. Please upload the negative results from your PCR COVID-19 test within to  prior to your departure.

If I am tested at the Aruba Airport, will I have to spend 24 hours quarantined in my hotel room?
If you were not able to acquire an approved PCR test prior to your departure, you will need to take one at the Aruba airport when you arrive. While you wait for your results, you will be required to quarantine in your hotel room for up to 24 hours. For guests who are quarantining, the resort will provide food and beverage room service options, and complimentary Wi-Fi so you can check the status of your results via email.

What can I expect upon arrival at the airport?


Masks must be worn during your entire flight and until you leave the airport on Aruba. When you arrive, you must clear Passport Control before going through to Baggage Claim. You will then go through a thermal camera screening and a symptom/health screening. Afterwards, you will be asked to show proof of your negative PCR test uploaded via your EC Card OR take a PCR test approved by the Aruba government. You will then be allowed to leave the airport.

*Procedures are subject to change.

ON THE ISLAND

Do I have to wear a mask at the resort?
Currently, the Aruba government and Divi Resorts is requiring everyone to wear face masks in high-traffic areas, inside all establishments, when using public transportation (taxis, buses, and tour buses), and whenever social distancing is not possible.

Do I have to show a negative COVID-19 test taken up to 72 hours before check-in?
Yes, you are required to show proof a negative COVID-19 test taken up to 72 hours before check-in upon arrival.

- International travelers should have proof of a negative test upon arrival at the airport and the resort. We have protocols in place for any guest who is tested at the airport when entering Aruba.
- Local residents must show proof of a negative COVID-19 test at check-in.

What if I test positive for COVID-19 during my quarantine?
If a guest tests positive, they will remain in isolation at one of the designated government quarantine properties until they are recovered. Throughout the isolation process, medical follow-up will be conducted, and once the patient recovers and tests negative, he or she can resume their vacation or depart the destination.

RETURNING HOME

What testing facilities are available in Aruba for testing 72 hours prior to returning home?
In accordance with the Centers for Disease Control and Prevention and the United States Government, all air passengers arriving to the US from a foreign country are required to get tested no more than 3 days before their flight departs and to present the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. This is effective at 12:01 a.m. EST (5:01 a.m. GMT) on January 26, 2021. This applies to all air passengers, 2 years of age or older, traveling into the US, including US citizens and legal permanent residents.

If you need to take a COVID-19 test prior to returning to your country of residence or state, tests are available on-site at Divi Village Golf & Beach Resort and Divi Aruba Phoenix Beach Resort or at the off-site locations listed below. Payment is the guest’s responsibility. Taxis are readily available at the resort to transfer guests at their own expense to the testing facility of their choice.

RESORT TESTING

For the convenience and safety of our guests, we are now offering on-site testing for guests at Divi Village Golf & Beach Resort, Divi Dutch Village Beach Resort, and Divi Aruba Phoenix Beach Resort. Please make sure you download the Aruba Health App and register for an account to communicate with the Aruba Health Department and the test center. Please review the questions and answers below for more information.

DIVI VILLAGE GOLF & DIVI DUTCH VILLAGE

How do I get to the testing center?
Please ask the complimentary golf cart shuttle driver to transport you to the test center. The center is located at Divi Village Golf, which is very close to Divi Dutch Village.

Who can get tested at this on-site location?
Only registered guests of Divi Village Golf, Divi Dutch Village, Divi Tamarijn, and Divi Aruba All-Inclusive.

How do I make an appointment for a test?
Upon check-in, you will receive a password to log in to the reservation website at medcare.aw/en/divitestcenter. If you did not receive this password, please contact the Front Desk.

What are the days and times I can get tested?
The testing center is open seven days a week. Once you log in to the testing reservations website, you will be given a choice of days and times to set up your testing appointment.

Can I make a reservation to get tested ahead of time?
Yes, you can make your reservation any time after you have checked in to the resort. We suggest that you register and book your test within 24 hours of check-in.

How far in advance do I need to set up my testing?
Please make sure to take your test no later than two (2) days prior to your travel day.

Can I make one reservation for my entire family?
At this time, reservations can only be made individually.

What kind of test can I get at this location and what is the cost?
You can schedule a PCR or Antigen test. The PCR test costs $125 per person and the Antigen test costs $50 per person. You are required to take a viral test (NAAT or Antigen) to return to the U.S.

How do I pay for the test?
You will pay the service provider (Medcare Clinic Aruba) for your test. This can be done online during the reservation process or at the testing center during your appointment. Tests cannot be charged to your hotel bill.

Does Divi Resorts pay for the test?
No, Divi does not pay for the test.

What documents are required to have with me on testing day?
Please bring your passport with you to the testing facility on the day of your test.

Am I required to wear a mask at the test center?
Yes, masks are required to be worn at all times.

How long does the test take?
The test takes about 3-5 minutes per person.

When and how will I receive my test results?
You will receive the results of your test within 24 hours, which will be sent to the email address you provided during the reservation process.

What if I want to take a test at another facility on Aruba?
There are other facilities on Aruba where you can get tested. Please ask the Front Desk for a list of those testing sites.

DIVI ARUBA PHOENIX

Where is the testing center located?
The testing center is located inside the Sunset Ballroom at Divi Aruba Phoenix.

Who can get tested at this on-site location?
Only registered guests of Divi Aruba Phoenix Beach Resort.

How do I make an appointment for a test?
Upon check-in, you will receive a password to log in to the reservation website at medcare.aw/en/diviphoenix/. If you did not receive this password, please contact the Front Desk.

What are the days and times I can get tested?
The testing center is open seven days a week. Once you log in to the testing reservations website, you will be given a choice of days and times to set up your testing appointment.

Can I make a reservation to get tested ahead of time?
Yes, you can make your reservation any time after you have checked in to the resort. We suggest that you register and book your test within 24 hours of check-in.

How far in advance do I need to set up my testing?
Please make sure to take your test no later than two (2) days prior to your travel day.

Can I make one reservation for my entire family?
At this time, reservations can only be made individually.

What kind of test can I get at this location and what is the cost?
You can schedule a PCR or Antigen test. The PCR test costs $125 per person and the Antigen test costs $50 per person. You are required to take a viral test (NAAT or Antigen) to return to the U.S.

How do I pay for the test?
You will pay the service provider (Medcare Clinic Aruba) for your test. This can be done online during the reservation process or at the testing center during your appointment. Tests cannot be charged to your hotel bill.

Does Divi Resorts pay for the test?
No, Divi does not pay for the test.

What documents are required to have with me on testing day?
Please bring your passport with you to the testing facility on the day of your test.

Am I required to wear a mask at the test center?
Yes, masks are required to be worn at all times.

How long does the test take?
The test takes about 3-5 minutes per person.

When and how will I receive my test results?
You will receive the results of your test within 24 hours, which will be sent to the email address you provided during the reservation process.

What if I want to take a test at another facility on Aruba?
There are other facilities on Aruba where you can get tested. Please ask the Front Desk for a list of those testing sites.


OFF-SITE TESTING

The Aruban Government is committed to providing the safest, seamless and coordinated travel experience possible. The following facilities and procedures are in place for any visitor needing to take a PCR test while in Aruba as a requirement for re-entry to their country/state of origin. 

Aruba has a modern infrastructure, state-of-the-art hospital and well-equipped medical facilities. Three certified laboratories in Aruba will offer the PCR testing service to outbound travelers. The facilities have ample test kits available and testing is priced between $75 and $126. Visitors will find appointments easy to book and the turnaround time for test results is within 24 hours. Between the facilities, visitors will have the option to make an appointment, walk in, or have the test done at their place of stay.

For the latest information, please visit www.aruba.com and www.aruba.com/us/traveler-health-requirements. For the latest testing site information, visit www.aruba.com/us/traveler-health-requirements/covid-test-in-aruba. For faster lines at the airport, a speedy start to your vacation, low-touch travel, faster test results, health information, and Health & Happiness Code business listings, download the Aruba Health App at www.aruba.com/us/aruba-health-app.

For assistance with testing and transportation to testing locations while at the resort, please visit the Front Desk.

  • Medcare
    Cost: $125
    Phone: + 297 280-0630
    WhatsApp: + 297 562-4440
    Address: J.E. Irausquin Blvd. 330, Noord
    Hours: Daily, 9:30 a.m. - 12:30 p.m.
    Email: info@medcare.aw
    Website: medcare.aw

    Appointments are not necessary at this testing location. Walk-ins are welcome. Testing is also available at the visitor’s accommodation by appointment for an additional fee.

  • Medlab
    Cost: $126
    Phone: + 297 586-1600
    WhatsApp:+ 297 597-5544
    Address: Noord Medical Center, Noord 63
    Hours: Monday-Friday, 7:00 a.m. - 4:00 p.m. | Saturday: 8:00 a.m. - 4:00 p.m. | Sunday: 10:00 a.m. - 4:00 p.m.
    Email: info@lab.aw
    Website: lab.aw

    Appointments are not necessary at this testing location. Walk-ins are welcome. Testing can also be administered at the visitor’s accommodation (hotel/home). For this service, appointments are recommended and no additional fee, beyond the cost for the test, will be applied if the appointment is booked online in advance. If the appointment is made on the same day, however, an extra fee, in addition to the test cost, will be applied. Appointments can be booked at covidaruba.com.

  • Laboratory Horacio Oduber Hospital
    Cost: $75
    Phone: : + 297 597-4522
    Address: Dr. Horacio E. Oduber Hospital Boulevard #1
    Hours: 8:00 a.m. - 6:00 p.m.
    Email: servicecenter@hoharuba.com
    Website: www.arubahospital.com

    Appointments can be booked five days in advance for testing 48 hours prior to departure.

    *Testing prices are subject to change without notice.


For more information on the CDC's travel requirement, visit www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html and review the CDC's frequently asked questions below. Please note that this information is subject to change.

When do I need to get a test to travel to the US? And what kind of test do I need?

Get tested no more than 3 days before your flight to the US departs. Make sure to be tested with a viral test (NAAT or antigen test) to determine if you are currently infected with COVID-19. Also make sure that you receive your results before your flight departs and have documentation of your results to show the airline.

What if I recently recovered from COVID-19?

CDC does not recommend getting tested again in the three months after a positive viral test, as long as you do not have symptoms of COVID-19. If you have had a positive viral test in the past 3 months, and you have met the criteria to end isolation, you may travel instead with documentation of your positive viral test results and a letter from your healthcare provider or a public health official that states you have been cleared for travel. The positive test result and letter together are referred to as “documentation of recovery.”

Who is checking to make sure that people have a negative test or documentation of recovery before they board a plane to the US?

The airline will confirm a COVID-19 negative test result or documentation of recovery for all passengers before boarding.

What happens if I don’t take a test and want to travel to the US?

Air passengers traveling to the US are required to present a negative COVID-19 test result or documentation of recovery.  Airlines must confirm the negative test result or documentation of recovery for all passengers before boarding. If a passenger chooses not to present a test result or documentation of recovery, the airline must deny boarding to the passenger.

What happens if I test positive?

If you receive a positive test while at the resort, please immediately notify our Front Desk. People should self-isolate and delay their travel if symptoms develop or a pre-departure test result is positive until they have recovered from COVID-19. Airlines must refuse to board anyone who does not present a negative test result for COVID-19 or documentation of recovery.

What is a verifiable test result?

A verifiable test result must be in the form of written documentation (paper or electronic copy) of a laboratory test result. Testing must be performed using a viral test (NAAT or antigen), and negative results must be presented to the airline prior to boarding. The test result documentation must include information that identifies the person, a specimen collection date and the type of test. A negative test result must show test was done within the 3 days before the flight.

What kind of documentation of my test result do I need to present?

CDC requires that air passengers arriving in the US have a paper or electronic copy of their test result for review by the airline before you board and for potential review by public health officials after you arrive in the US.

All travelers (including those who have recovered from COVID-19) should remember to wear a mask, stay at least 6 feet apart from people who are not in your household, and wash their hands often with soap and water for at least 20 seconds after blowing their nose, coughing, or sneezing and before eating. Travelers should look for symptoms of COVID-19 and take your temperature if you feel sick. Anyone sick with symptoms of COVID-19 should self-isolate and delay further travel.

For more information, visit After You Travel Internationally.

If I have one or more connecting flights to the US, does the 3-day period apply to the first flight or the last one?

If you are arriving on a direct flight to the US, your test must be done within the 3 days before your flight to the US departs. If you are arriving to the US via one or more connecting flights, your test must be done in the 3 days before the first flight in your itinerary, but only if the connecting flights were booked as a single passenger record with a final destination in the US and each connection (layover) is no longer than 24 hours long. If your connecting flight to the US was booked separately or a connection in your itinerary lasts longer than 24 hours, you will need to get tested within the 3 days before your flight that arrives in the US.

If I am connecting through the US to another country, do I still need to get tested?

Yes.  Any flight entering the US, even for a connection, will require testing before departure.

What if I have had a COVID-19 vaccine?  Do I still need a negative COVID-19 test or documentation of recovery from COVID-19?

Yes, all air passengers traveling to the US, regardless of vaccination status, are required to present a negative COVID-19 test result or documentation of recovery.





HEALTH & SAFETY MEASURES

What is Aruba’s Health & Happiness Program?
The island of Aruba has implemented mandatory health and safety protocols to ensure the wellbeing of visitors and locals. We are pleased to announce that we have received the highest standard seal, the GOLD SEAL, at all of our Divi Resorts locations on Aruba, at The Links at Divi Aruba golf course, and at all of our restaurants and bars, fitness centers, and facilities.

To learn more and review which Aruba businesses that have been certified, please visit Health Happiness Code.

What is the Clean Check Program?
Our CLEAN CHECK Program offers enhanced hygiene standards and safety measures at every resort. When you’re ready to travel, you can trust the Caribbean Experts!

Visit our CLEAN CHECK page to learn more.


Please note: Aruba's health and safety protocols will be revisited and reevaluated on an ongoing basis. Based on the ever-changing situation, we recommend all visitors check Aruba.com frequently for any changes to dates, markets, required procedures, and more.


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