Please log in and visit your owner portal for important information prior to calling our Divi Reservations Department.
Please log in and visit your member portal for important information prior to calling a Vacation Specialist.
JANUARY 13, 2021 UPDATE: COVID TESTING REQUIREMENTS FOR TRAVELERS FROM THE UNITED STATES & ON-SITE TESTING
In accordance with the Centers for Disease Control and Prevention and the United States Government, all travelers returning to the US will be required to present a negative COVID-19 test result effective on January 26, 2021.
In addition, as a service to our guests, on-site testing is now available at our resorts on Aruba and St. Maarten for an added cost. For additional details on testing locations and pricing, as well as helpful answers to frequently asked questions for each island, please click on the buttons below.
ARUBABARBADOSBONAIREST. CROIXST. MAARTEN
NOVEMBER 20, 2020
GREAT NEWS WHEN TRAVELING TO BARBADOS!
Stage Zero will be providing COVID-19 PCR testing to travelers from North America. Travelers from the USA and Canada will be able to access COVID-19 PCR testing from Barbados' partner, Stage Zero Life Sciences. This diagnostic company provides a full suite of services that includes COVID-19 PCR Tests, a telehealth network to prescribe tests and onsite mobile testing.
Find our more and book a test at https://www.stagezerolifesciences.com/barbados.html
The latest travel protocols to Barbados are always on https://www.visitbarbados.org/covid-19-travel-guidelines-2020.
NOVEMBER 13, 2020 UPDATE – FOR JETBLUE PASSENGERS FLYING TO ARUBA
GREAT NEWS FOR JETBLUE PASSENGERS FLYING TO ARUBA
Great news for JetBlue passengers flying to Aruba—the company and the island have announced a new pre-testing program called Vault. This virtually-supervised at-home test, facilitated by Vault’s platform, is the first and only "home kit saliva-based test" accepted for entry when flying to Aruba.
The test is administered via an online video connection, with a test supervisor who ensures the customer is providing their sample properly. The sample is then shipped overnight to a laboratory for processing within 72 hours.
Learn more at learn.vaulthealth.com/aruba.
NOVEMBER 12, 2020 UPDATE – DIVI FLAMINGO BEACH RESORT & CASINO, BONAIRE REOPENS DECEMBER 12, 2020
DIVI FLAMINGO BEACH RESORT & CASINO, BONAIRE
Reopens Saturday, December 12, 2020
If you are scheduled to travel to Bonaire between now and December 11, 2020, we encourage you to contact your airline as soon as possible to reschedule your flights. Please call regarding availability should you wish to change your arrival date.
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within twelve months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online. If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and December 11, 2020.
We strongly encourage you to check information regarding flights by contacting your airline directly and visiting your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
Before you travel, please review the island's FAQs and the following pages for more information on travel restrictions and requirements:
Bonaire Travel
Questions & Answers
We look forward to welcoming you back to our island and resort soon!
Divi Resorts
OCTOBER 26, 2020 UPDATE – DIVI SOUTHWINDS BEACH RESORT, BARBADOS IS REOPENING ON OCTOBER 31, 2020
DIVI SOUTHWINDS BEACH RESORT, BARBADOS
Reopens October 31, 2020
As of October 31, 2020, the island of Barbados is open and welcoming visitors. As part of Barbados’ Travel Protocols, the Government of Barbados requires all visitors to fill out an Immigration/Custom Form and undergo a Molecular SARS-CoV-2 test based on a nasal swab before entering Barbados. There are also strict quarantine requirements, so please be sure to review the travel protocols.
For additional helpful information and answers to many frequently asked questions, please visit www.diviresorts.com/helpful-faqs-barbados.htm.
*We recommend that you read Barbados' traveler health requirements upon making your reservation and again up to 72 hours prior to travel to make sure you are up to date on the latest information.
If you need to modify or cancel a reservation, or if you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience. For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
We look forward to welcoming you back to our islands and resorts soon!
Divi Resorts
OCTOBER 5, 2020 UPDATE - IF YOU ARE SCHEDULED TO TRAVEL TO BONAIRE BETWEEN NOW AND NOVEMBER 1, 2020
The island of Bonaire has extended island travel restrictions, allowing essential travel only from the following countries: the Netherlands, Belgium, and Germany. If you are scheduled to travel to Bonaire between now and November 1, 2020, we encourage you to contact your airline as soon as possible to reschedule your flights. Please call regarding availability should you wish to change your arrival date.
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within twelve months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online. If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and November 1, 2020. If you have a reservation after November 1, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly and visiting your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
Before you travel, please review Bonaire’s official site for important travel protocols and requirements:
Bonaire: Health & Safety
SEPTEMBER 16, 2020 UPDATE - DIVI RESORTS REOPENING DATES
ARUBA
All Resorts Open
BARBADOS
Resort Reopens October 31, 2020*
SINT MAARTEN
Resort is Open
*Reopening dates are subject to change.
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within twelve months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online. If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and October 15, 2020. If you have a reservation after October 15, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly and visiting your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to welcoming you back to our islands and resorts soon!
Divi Resorts
SEPTEMBER 1, 2020 UPDATE - IF YOU ARE SCHEDULED TO TRAVEL TO BONAIRE BETWEEN NOW AND SEPTEMBER 30, 2020
If you are scheduled to travel to Bonaire from the United States between now and September 30, 2020, we encourage you to contact your airline as soon as possible to reschedule your flights. Please call regarding availability should you wish to change your arrival date.
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within twelve months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online. If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and September 30, 2020. If you have a reservation after September 30, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly and visiting your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
Before you travel, please review Bonaire’s official site for important travel protocols and requirements:
Bonaire: Health & Safety
AUGUST 12, 2020 UPDATE - COVID TESTING REQUIREMENTS & HELPFUL FAQs FOR ARUBA & SINT MAARTEN
COVID TESTING REQUIREMENTS & HELPFUL FAQs FOR ARUBA
The island of Aruba is open and welcoming visitors. As part of Aruba's Traveler Health Requirement, the Government of Aruba requires all visitors to fill out an ED Card at edcardaruba.aw and to undergo a Molecular SARS-CoV-2 test based on a nasal or oral swab before entering Aruba. Children aged 14 and younger are exempt. Please visit www.aruba.com/us/traveler-health-requirements/covid-testing and select your place of residence for assistance with testing and procedures.
For additional helpful information and answers to many frequently asked questions, please visit www.diviresorts.com/helpful-faqs-aruba.htm.
*We recommend that you read Aruba's traveler health requirements upon making your reservation and again up to 72 hours prior to travel to make sure you are up to date on the latest information.
COVID TESTING REQUIREMENTS & HELPFUL FAQs FOR SINT MAARTEN
The island of Sint Maarten is open and welcoming visitors. As part of Sint Maarten’s Travel Entry Requirements, the Government of Sint Maarten requires all visitors to fill out an EHAS Card at stmaartenehas.com/application-form and undergo a Molecular rt-PCR test for the SARS-COV-2 virus based on a nasal swab (not throat swab) before entering Sint Maarten. Children under the age of 10 are exempt. Please read stmaartenehas.com/travel-requirements and visit stmaartenehas.com to fill out and obtain the correct documents prior to arrival.
For additional helpful information and answers to many frequently asked questions, please visit www.diviresorts.com/helpful-faqs-sxm.htm.
*We recommend that you read Sint Maarten's traveler health requirements upon making your reservation and again up to 72 hours prior to travel to make sure you are up to date on the latest information.
AUGUST 6, 2020 URGENT UPDATE - IF YOU ARE SCHEDULED TO TRAVEL TO BARBADOS BETWEEN AUGUST 7 AND OCTOBER 2, 2020
DIVI SOUTHWINDS BEACH RESORT CLOSED AUGUST 7-OCTOBER 2, 2020
We are sorry to inform you that due to the sudden change in travel protocols to Barbados, which requires guests arriving from high-risk areas, including the US and other countries to quarantine in their room for a minimum of 14 days, we have made the difficult decision to close Divi Southwinds Beach Resort from August 7, 2020 until October 2, 2020.
Updated Barbados Travel Protocols and new entry requirements can be found at www.visitbarbados.org/covid-19-travel-guidelines-2020.
If you are scheduled to travel to Barbados between now and October 2, 2020, we encourage you to contact your airline as soon as possible to reschedule your flights. Please call regarding availability should you wish to change your arrival date to October 2, 2020, or later.
Currently, Divi Club Destinations are open on Aruba at Divi Aruba Phoenix Beach Resort, Divi Village Golf & Beach Resort, and Divi Dutch Village Beach Resort, and on Sint Maarten at Divi Little Bay Beach Resort, should you still wish to travel in August and September.
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within twelve months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online. If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and October 2, 2020. If you have a reservation after October 2, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly and visiting your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to welcoming you back to our islands and resorts soon!
Divi Resorts
JULY 23, 2020 UPDATE - IF YOU ARE SCHEDULED TO TRAVEL TO SINT MAARTEN FROM THE U.S. BETWEEN NOW AND JULY 31, 2020
OR BONAIRE BETWEEN NOW AND AUGUST 31, 2020
DIVI FLAMINGO BEACH RESORT & CASINO REMAINS CLOSED THROUGH AUGUST 31, 2020
If you are scheduled to travel to Bonaire between now and August 31, 2020, you will need to change your reservation.
DIVI LITTLE BAY BEACH RESORT - SINT MAARTEN REOPENS TO U.S. CITIZENS ON SATURDAY, AUGUST 1, 2020
We have been informed by the government and tourist authority on Sint Maarten that Princess Juliana International Airport will remain closed to all U.S. flights through July 31, 2020. If you are traveling from Canada, Europe or on an inter-island flight, Sint Maarten’s border is open.
If you are scheduled to travel to St. Maarten from the United States between now and July 31, 2020, we encourage you to contact your airline as soon as possible to reschedule your flights. Please call regarding availability should you wish to change your arrival date to Saturday, August 1, 2020, or later.
If you are scheduled to travel to Bonaire from the United States between now and August 31, 2020, we encourage you to contact your airline as soon as possible to reschedule your flights. Please call regarding availability should you wish to change your arrival date to September 1, 2020, or later.
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within twelve months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online. If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and August 31, 2020. If you have a reservation after August 31, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly and visiting your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
Before you travel, please review these official sites for important travel protocols and requirements:
Bonaire: Health & Safety
Sint Maarten: stmaartenupdates.com
URGENT & IMPORTANT NOTICE IF YOU ARE SCHEDULED TO TRAVEL TO ST. MAARTEN FROM THE U.S. BETWEEN NOW AND JULY 14, 2020
We have just been informed by the government and tourist authority on St. Maarten that Princess Juliana International Airport will remain closed to all U.S. flights until July 15, 2020. If you are traveling from Canada, Europe or on an inter-island flight, St. Maarten’s border and airport will reopen for entry as planned on July 1st. This will impact stays at:
DIVI LITTLE BAY BEACH RESORT, ST. MAARTEN
If you are scheduled to travel to St. Maarten from the United States between now and July 14, 2020, we encourage you to contact your airline as soon as possible to reschedule your flights. Please call regarding availability should you wish to change your arrival date to Wednesday, July 15, 2020 or later.
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and July 14, 2020. If you have a reservation after July 14, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly and visiting your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
Before you travel, please be sure to review the official St. Maarten website at stmaartenupdates.com to keep up to date on the latest entry requirements.
We look forward to welcoming you back to our islands and resorts soon!
Divi Resorts
JUNE 30 UPDATE - IMPORTANT INFORMATION IF YOU ARE SCHEDULED TO ARRIVE ON BARBADOS BETWEEN NOW AND JULY 11, 2020
Due to extended island travel restrictions, we are sorry to inform you that there will be no incoming flights scheduled to Barbados between now and July 11, 2020. This impacts stays at the following resort:
DIVI SOUTHWINDS BEACH RESORT, BARBADOS
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and July 11, 2020. If you have a reservation after July 11, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly. We recommend you check your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to hosting your Caribbean vacation very soon.
Divi Resorts
JUNE 22 UPDATE - IMPORTANT INFORMATION IF YOU ARE SCHEDULED TO ARRIVE ON ST. MAARTEN JULY 1, 2020 OR LATER
We are happy to announce that the St. Maarten government has decided to reopen its borders on Wednesday, July 1, 2020, so we are reopening Divi Little Bay Beach Resort on Wednesday, July 1, 2020.
If you are scheduled to travel before July 1, 2020, we encourage you to contact your airline to reschedule your flights. Please call regarding availability should you wish to change your arrival date to Wednesday, July 1, 2020 or later.
Before you travel to St. Maarten, please make sure to read the new travel protocols:
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and July 31, 2020. If you have a reservation after July 31, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly. We recommend you check your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to hosting your Caribbean vacation very soon.
Divi Resorts
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
JUNE 16 UPDATE - IMPORTANT INFORMATION IF YOU ARE SCHEDULED TO ARRIVE ON ARUBA BETWEEN NOW AND JULY 9, 2020
Due to recently announced island travel restrictions, we are sorry to inform you that there will be no incoming flights scheduled to Aruba between now and July 9. This impacts stays at the following resorts:
DIVI ARUBA PHOENIX BEACH RESORT, ARUBA
DIVI DUTCH VILLAGE BEACH RESORT, ARUBA
DIVI VILLAGE GOLF & BEACH RESORT, ARUBA
Aruba is reopening for US visitors on Friday, July 10, 2020 and Divi Resorts on Aruba will begin welcoming back guests on this date. Please call regarding availability should you wish to change your arrival date to Friday, July 10 or later.
Before you travel to Aruba, please make sure to read the new travel protocols: www.aruba.com/us/traveler-health-requirements
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and July 9, 2020. If you have a reservation after July 9, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly. We recommend you check your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to hosting your Caribbean vacation very soon.
Divi Resorts
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
JUNE 11 UPDATE - IMPORTANT INFORMATION IF YOU ARE SCHEDULED TO ARRIVE ON ARUBA OR BONAIRE BETWEEN NOW AND July 31, 2020
Due to extended island travel restrictions, there will be no incoming flights scheduled to Aruba or Bonaire between now and Tuesday, July 31, 2020. This will impact stays at the following resorts:
DIVI ARUBA PHOENIX BEACH RESORT, ARUBA
DIVI DUTCH VILLAGE BEACH RESORT, ARUBA
DIVI VILLAGE GOLF & BEACH RESORT, ARUBA
DIVI FLAMINGO BEACH RESORT & CASINO, BONAIRE
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and July 31, 2020. If you have a reservation after July 31, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly. We recommend you check your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to hosting your Caribbean vacation very soon.
Divi Resorts
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
JUNE 3 UPDATE - IMPORTANT INFORMATION IF YOU ARE SCHEDULED TO ARRIVE ON ST. MAARTEN BETWEEN NOW AND July 31, 2020
Due to extended island travel restrictions, there will be no incoming flights scheduled to St. Maarten between now and Tuesday, July 31, 2020. The government has a tentative timeline to reopen on July 1 and we encourage you to contact your airline to reschedule your flights. This will impact stays at the following resort:
DIVI LITTLE BAY BEACH RESORT, ST. MAARTEN
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and July 31, 2020. If you have a reservation after July 31, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly. We recommend you check your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to hosting your Caribbean vacation very soon.
Divi Resorts
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
MAY 18 UPDATE - IMPORTANT INFORMATION IF YOU ARE SCHEDULED TO ARRIVE ON ARUBA OR BONAIRE BETWEEN NOW AND JUNE 14, 2020
Due to extended island travel restrictions, there will be no incoming flights scheduled to Aruba and Bonaire between now and Sunday, June 14, 2020. This will impact stays at the following resorts:
DIVI ARUBA PHOENIX BEACH RESORT, ARUBA
DIVI DUTCH VILLAGE BEACH RESORT, ARUBA
DIVI VILLAGE GOLF & BEACH RESORT, ARUBA
DIVI FLAMINGO BEACH RESORT & CASINO, BONAIRE
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date and apply your current vacation to your future stay with no change fees, or you can choose to receive a full refund. If your reservation is rescheduled during peak travel dates, you will only be responsible for the difference in cost. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and June 14, 2020. If you have a reservation after June 14, 2020, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly. We recommend you check your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to hosting your Caribbean vacation very soon.
Divi Resorts
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
CHECK OUT OUR DIGITAL
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
CHECK OUT THE SECOND DIGITAL ISSUE OF OUR
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
CHECK OUT THE FIRST DIGITAL ISSUE OF OUR
“ON ISLAND TIME” NEWSLETTER
Don't forget to sign up to be the first to receive our weekly newsletter, special offers and more! Simply scroll to the bottom of this news page and you'll see "SIGN UP TO RECEIVE SPECIALS." Just enter your email address and hit subscribe.
PLUS, check out our NEW “Virtual Vacation” page to bring the Caribbean vibes and island atmosphere right to your home. From a fun-filled activity book to island-style Instagram templates, 360° videos of our resorts, delicious Caribbean recipes, entertaining trivia, a contest for kids and more, we’ve got you covered with activities for the whole family.
TAKE A VIRTUAL VACATION WITH US
BOOK WITH CONFIDENCE WITH OUR
NEW WORRY-FREE, CANCEL ANYTIME RESORT GUARANTEE!
When you make a nightly rental reservation NOW THROUGH July 31 for travel ANYTIME IN 2020 at any of our resorts on Aruba, Barbados, Bonaire and St. Maarten, you can cancel and change your mind any time prior to arrival for any reason with no penalties.* That’s our promise to you!
*NEW Worry-Free, Cancel Anytime Resort Policy: All Divi Resorts cancelation and change penalties will be waived for new hotel bookings made now through May 31, 2020 for travel anytime in 2020. Cancelations or changes must be made prior to arrival. This does not include airfare cancellations or changes. For questions regarding airfare please contact your airline directly or reach out to your travel insurance policy holder.
MARCH 31 UPDATE - IMPORTANT INFORMATION IF YOU ARE SCHEDULED TO ARRIVE BETWEEN NOW AND APRIL 30, 2020
Due to extended island travel restrictions, there will be no incoming flights scheduled to Aruba, Barbados, Bonaire or Sint Maarten between now and Thursday, April 30, 2020. This will impact stays at the following resorts:
DIVI ARUBA PHOENIX BEACH RESORT, ARUBA
DIVI DUTCH VILLAGE BEACH RESORT, ARUBA
DIVI VILLAGE GOLF & BEACH RESORT, ARUBA
DIVI SOUTHWINDS BEACH RESORT, BARBADOS
DIVI FLAMINGO BEACH RESORT & CASINO, BONAIRE
DIVI LITTLE BAY BEACH RESORT, SINT MAARTEN
Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.
Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date with no change fees, or you can choose to receive a full refund. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.
For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.
If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience.
We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and April 30, 2020. If you have a reservation after April 30, please allow us time to handle our current call volume before reaching out.
We strongly encourage you to check information regarding flights by contacting your airline directly. We recommend you check your airline's website often as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We look forward to hosting your Caribbean vacation very soon.
Divi Resorts
MARCH 20, 2020 UPDATE – IMPORTANT INFORMATION FOR THOSE TRAVELING TO BARBADOS, MARCH 22 THROUGH APRIL 7, 2020
Divi Resorts Vacation Owners & Divi Vacation Club Members, please log in and visit your owner portal prior to calling at https://divi.divivacationclub.com/login.
The Government of Barbados announced today the mandatory quarantine for 14 days, of any persons arriving from the USA, the UK, and Europe, regardless of nationality and travel documents. The mandatory quarantine order will take effect from Sunday, March 22, 2020 and will remain in effect until further notice. The Ministry of Health and Wellness requires that all persons coming to Barbados from these countries/territories be quarantined for a period of fourteen (14) days from the time of last exposure. Non-residents will be quarantined at a Government facility – NOT AT HOTELS.
For more updates on Barbados’ response to COVID-19, visit http://gisbarbados.gov.bb. If you have any questions or concerns about Barbados’ COVID-19 health information, you can call the hotline at 536-4500 (operating 24 hours a day).
Thank you for your patience and support.
Divi Resorts
IMPORTANT NEWS – MARCH 19
AT 3:45 PM ET, THE U.S. STATE DEPARTMENT HAS RAISED THE GLOBAL HEALTH ADVISORY TO LEVEL 4
For the latest information and explanation regarding United State Citizens traveling abroad, and citizens who are currently out of the country, we ask that you please go to the US State Department site: https://travel.state.gov/content/travel/en/traveladvisories/ea/travel-advisory-alert-global-level-4-health-advisory-issue.html
You can also find more information by clicking here.
Thank you
Divi Resorts
TEMPORARY CHANGES TO DIVI RESERVATIONS DEPARTMENT – MARCH 19
Due to recent global events, the Divi Reservations Department has temporarily condensed its business hours to Monday through Friday from 8 a.m. to 5 p.m. ET. Please contact our Reservations Department during those hours at 1-800-367-3484 (toll-free) or 919-419-3484 (international) or you may leave a message and we will return your call as soon as possible. You can also email us anytime at guest.relations@diviresorts.com.
For Divi Resort Vacation Owners, please email ownerrelations@diviresorts.com.
For a quicker resolution, if you booked online at www.diviresorts.com, you may modify or cancel your reservation anytime online.
Please keep in mind that we are prioritizing incoming calls with reservations between March 16 and April 7, 2020. If you have a reservation after April 7, 2020, please allow us time to handle our current call volume before reaching out.
For reservations made through another company or travel agent, please contact them directly for assistance.
For information regarding flights, please contact your airline directly. We recommend you check your airlines website as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We apologize for this temporary inconvenience and thank you for your patience and support.
Divi Resorts
A MESSAGE FROM MARCO GALAVERNA, PRESIDENT & COO, DIVI RESORTS – MARCH 19
To All of Our Valued Divi Resort Customers,
Firstly, I want to thank you for your continued business and loyalty to Divi Resorts. This unprecedented pandemic has certainly changed the way we go about our daily lives and routines. As both travel and hospitality have been one of the hardest hit industries, I wanted to reach out to let you know how Divi Resorts is meeting those challenges.
Our resort staff reacted quickly, calmly, efficiently and effectively in following the CDC and the WHO’s recommended guidelines. They also closely followed island government and regulatory agency advisories, all while serving our guests and supporting each other. As a leader, I could not be prouder of their efforts. Please be assured, that the ongoing health and well-being of all of our guests and staff is and will remain our top priority.
After the governments of Aruba, Bonaire and Sint Maarten announced the difficult, but necessary decision to mandate the suspension of incoming flights until March 31st, our North Carolina reservations team immediately extended phone hours and answered hundreds of calls and emails to assist in modifying reservations.
To help guests with reservations to travel to those islands from March 16th to March 31st, we offered to rebook their travel within 12 months of their reservation date or offer a full refund. This was also extended to our wholesale partners and travel agents so they could modify their reservations as well.
We are posting continuous updates and information to ensure that guests who are currently on island get the latest news, and to help keep our incoming guests traveling through March 31st and beyond informed. This information is also posted on our Facebook pages. We ask that you keep monitoring these places in the coming days and weeks for the latest news.
Thank you to everyone who has asked us what they can do to support Divi Resorts and our exceptional staff during these challenging times. The most helpful thing you can do is to book a vacation and bring your friends and family along to enjoy the beautiful Caribbean islands of Aruba, Barbados, Bonaire and Sint Maarten as soon as it is safe and possible to do so.
The islands remain stunningly beautiful, our staff will continue to maintain and secure our resorts until you can return, and our North Carolina team will keep informing you on all the latest news.
Lastly, thank you for your patience and support during this difficult time, and best wishes to you and your families. Stay healthy and safe.
Marco Galaverna
President, COO, Divi Resorts
FLIGHT INFORMATION: ARUBA – BONAIRE – SINT MAARTEN – MARCH 17
For guests who are current on Aruba, please continue to check these sites for updated information flight schedules and airline and airport communication:
• Your airline website
• Queen Beatrix International Airport Website: www.airportaruba.com
• Queen Beatrix International Airport Facebook Page: www.facebook.com/ArubaAirport
Please check the lobbies at Divi Village Golf & Beach Resort, Divi Dutch Village Beach Resort and Divi Aruba Phoenix Beach Resort for updated information.
For the most accurate and latest information from the Aruba government, please visit: www.arubacovid19.org.
For guests who are currently on Bonaire, please continue to check these sites for updated information on flight schedules and airline and airport communication:
• Your Airline Website
• Flamingo International Airport Website: www.bonaireinternationalairport.com
• Flamingo International Airport Facebook Page: www.facebook.com/pages/Flamingo-International-Airport/143888118955207
Please check these locations around the resort for updated information:
• Lobby & Front Desks
• Activity Board
For the most accurate and latest information from the Bonaire government, please visit: www.bonairegov.com and www.infobonaire.com/faqs-on-bonaire-travel-coronavirus-covid-19.
For guests who are currently on Sint Maarten, please continue to check these sites for updated information on flight schedules and airline and airport communication:
• Your airline website
• Princess Juliana's Airport Website: www.sxmairport.com
• Princess Juliana’s Airport Facebook Page: www.facebook.com/sxmairport
Please check these locations around the resort for updated information:
• Front Desk & Concierge Desks
• Activity Boards
• Restaurants & Bars
Guests are also being contacted in room to communicate specific updates on their airlines.
For the most accurate and latest information from the St. Maarten government, please visit: www.sintmaartengov.org.
Our resorts on Aruba, Bonaire and Sint Maarten remain open and serving guests.
Please continue to watch for updates and information on this site.
Divi Resorts
MARCH 16, 2020 UPDATE – GUESTS WITH CURRENT RESERVATIONS TRAVELING BETWEEN MONDAY, MARCH 16, 2020 & APRIL 7, 2020 TO ARUBA, BONAIRE & SINT MAARTEN
Divi Resort Vacation Owners please login and visit your owner portal for important information prior to calling our Reservation Center at https://diviowner.divivacationclub.com/owner/start/.
Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login/.
Guests who have a current reservation to travel between Monday, March 16 and Tuesday, April 7, 2020, and who booked through Divi Resorts website or through Divi Resorts’ Reservation Center for travel to:
DIVI ARUBA PHOENIX BEACH RESORT, ARUBA
DIVI DUTCH VILLAGE BEACH RESORT, ARUBA
DIVI VILLAGE GOLF & BEACH RESORT, ARUBA
DIVI FLAMINGO BEACH RESORT & CASINO, BONAIRE
DIVI LITTLE BAY BEACH RESORT, SINT MAARTEN
Please contact our Reservation Center at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience. You have the option to rebook your travel within 12 months of your reservation date with no penalty fees or you can also choose to cancel and receive a full refund. For a quicker resolution, if you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.
Please keep in mind that we are prioritizing incoming calls with reservations between March 16 and April 7, 2020. If you have a reservation after April 7, please allow us time to handle our current call volume before reaching out.
For reservations made through another company or travel agent, please contact them directly for assistance. As we have changed our cancellation policy within the last 24 hours, please give our partners time to update their call centers with the newest information.
For information regarding flights, please contact your airline directly. We recommend you check your airlines website as information on cancellation and rebooking policies may be posted.
If you purchased travel insurance, please contact your insurance company as soon as possible.
We ask for your patience as our reservation agents strive to answer the high number of calls and emails as soon as possible.
Thank you for your support.
Divi Resorts
TRAVEL RESTRICTIONS TO ARUBA, BONAIRE & SINT MAARTEN – MARCH 16, 2020
The Governments of Aruba, Bonaire and Sint Maarten have taken the difficult, but necessary decision to mandate the suspension of inbound travel.
• Aruba has suspended all inbound travel to non-residents of Aruba from Monday, March 16 through Tuesday, March 31, 2020
• Bonaire - We are working to gather information on Bonaire’s travel ban and will post an update as soon as we know more
• Sint Maarten has suspended all inbound travel to citizens of the United States, Canada, Europe, United Kingdom and Ireland from Tuesday, March 17 through Tuesday, March 31, 2020
Airlines will be allowed to land and take-off after the deadlines to facilitate visitors who are scheduled to travel out of Princess Beatrix International Airport on Aruba and Princess Juliana International Airport on Sint Maarten to return to their home country.
We ask that guests on Aruba, Bonaire and Sint Maarten stay calm as we work in cooperation with government agencies to get information on departure procedures. Here are a few steps guests can take immediately:
• For information regarding flights home, please contact your airline directly to find out flight schedules and seat availability
• If you purchased travel insurance, please contact the insurance company
All resorts and facilities remain open and staff are in place to serve the needs of our guests.
Anyone trying to reach family or loved ones on Aruba, Bonaire or Sint Maarten, please contact them directly.
Please continue to watch for updates and information on this site.
Divi Resorts
COVID-19 ON ARUBA – MARCH 14, 2020
The Government of Aruba has announced two cases of Coronavirus COVID-19 late in the afternoon of March 13th. Our thoughts are with those who have been affected. Neither case involves tourists. Both individuals are being cared for in isolation and health officials are in the process of putting any individuals they came into contact with into quarantine with daily monitoring and care.
Divi Aruba Phoenix Beach Resort, Divi Dutch Village Beach Resort and Divi Village Golf & Beach Resort are actively monitoring COVID-19 and have implemented protocols as recommended by the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO) and other government agencies involved in the response. We are also closely following regulatory agencies on any and all health advisories and maintaining proactive policies and procedures to quickly react to on-property and island illnesses.
We want to emphasize that our resorts are fully operational. While at the resort, please visit our Concierge Desks for the latest weekly activity schedule.
All of our staff members are receiving ongoing briefings on the status of the virus and enhanced operating protocols being implemented on the island. As such, we have:
• Increased the frequency of cleaning in and around all public areas
• Added antibacterial hand sanitizer stations around the resorts
We recommend everyone follow the guidelines set by the World Health Organization (www.who.int/health-topics/coronavirus) and the Center for Disease Control and Prevention (www.cdc.gov/coronavirus/2019-ncov/index.html) which include the following:
• Avoiding touching your eyes, nose, and mouth.
• Covering your cough or sneeze with a tissue or a flexed/bent elbow, and always throw the tissue in the trash.
• Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
• Using an alcohol-based hand sanitizer with at least 60% alcohol.
• Avoiding handshakes, hugs, kisses, fist bumps, etc.
If you are trying to reach family or loved ones on the Aruba, please contact them directly.
We want to thank all our loyal guests who have asked what they can do support Divi Resorts and our exceptional staff during these challenging times. The most helpful thing you can do is to book a future Caribbean vacation with Divi Resorts and bring your family and friends along.
We will keep you up to date with the latest information as it becomes available to us.
Divi Resorts
Helpful links:
Fact Sheet: Click Here
Aruba Government Site: www.overheid.aw/home-eng
Aruba.com: www.aruba.com/us/traveler-health-requirements