MARCH 31 UPDATE - IMPORTANT INFORMATION IF YOU ARE SCHEDULED TO ARRIVE BETWEEN NOW AND APRIL 30, 2020

Due to extended island travel restrictions, there will be no incoming flights scheduled to Aruba, Barbados, Bonaire or Sint Maarten between now and Thursday, April 30, 2020. This will impact stays at the following resorts:

DIVI ARUBA PHOENIX BEACH RESORT, ARUBA
DIVI DUTCH VILLAGE BEACH RESORT, ARUBA
DIVI VILLAGE GOLF & BEACH RESORT, ARUBA
DIVI SOUTHWINDS BEACH RESORT, BARBADOS
DIVI FLAMINGO BEACH RESORT & CASINO, BONAIRE
DIVI LITTLE BAY BEACH RESORT, SINT MAARTEN

Divi Resort Vacation Owners, please login and visit your owner portal for important information prior to calling our Divi Reservation Department at https://divi.divivacationclub.com/login.

Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login.

Guests with nightly rental reservations, you have the option to rebook your travel within 12 months of your reservation date with no change fees, or you can choose to receive a full refund. If you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online. If you booked an air + resort bundle online at www.diviresorts.com or through our Divi Reservations Department, please call (800) 219-2727 for assistance.

For reservations made through another company or travel agent, please contact them directly for assistance as we cannot modify or cancel your reservation.

If you need further assistance, please contact our Divi Reservations Department at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at  guest.relations@diviresorts.com at your earliest convenience.

We ask for your patience as we strive to answer the high number of calls and emails as soon as possible. Please keep in mind that we are prioritizing incoming calls with reservations between now and April 30, 2020. If you have a reservation after April 30, please allow us time to handle our current call volume before reaching out.

We strongly encourage you to check information regarding flights by contacting your airline directly. We recommend you check your airline's website often as information on cancellation and rebooking policies may be posted.

If you purchased travel insurance, please contact your insurance company as soon as possible.

We look forward to hosting your Caribbean vacation very soon.

Divi Resorts

BOOK WITH CONFIDENCE WITH OUR
NEW WORRY-FREE, CANCEL ANYTIME RESORT GUARANTEE!

When you make a reservation NOW THROUGH APRIL 30 for travel ANYTIME IN 2020 at any of our resorts on Aruba, Barbados, Bonaire and St. Maarten, you can cancel and change your mind any time prior to arrival for any reason with no penalties.* That’s our promise to you!⁣

*NEW Worry-Free, Cancel Anytime Resort Policy: All Divi Resorts cancellation and change penalties will be waived for new hotel bookings made from March 12 to April 30, 2020 for travel anytime in 2020. Cancellations or changes must be made prior to arrival. This does not include airfare cancellations or changes. For questions regarding airfare please contact your airline directly or reach out to your travel insurance policy holder.

MARCH 20, 2020 UPDATE – IMPORTANT INFORMATION FOR THOSE TRAVELING TO BARBADOS, MARCH 22 THROUGH APRIL 7, 2020

Divi Resorts Vacation Owners & Divi Vacation Club Members, please log in and visit your owner portal prior to calling at https://divi.divivacationclub.com/login.

The Government of Barbados announced today the mandatory quarantine for 14 days, of any persons arriving from the USA, the UK, and Europe, regardless of nationality and travel documents. The mandatory quarantine order will take effect from Sunday, March 22, 2020 and will remain in effect until further notice. The Ministry of Health and Wellness requires that all persons coming to Barbados from these countries/territories be quarantined for a period of fourteen (14) days from the time of last exposure. Non-residents will be quarantined at a Government facility – NOT AT HOTELS.

For more updates on Barbados’ response to COVID-19, visit http://gisbarbados.gov.bb. If you have any questions or concerns about Barbados’ COVID-19 health information, you can call the hotline at 536-4500 (operating 24 hours a day).

Thank you for your patience and support.

Divi Resorts

IMPORTANT NEWS – MARCH 19

AT 3:45 PM ET, THE U.S. STATE DEPARTMENT HAS RAISED THE GLOBAL HEALTH ADVISORY TO LEVEL 4

For the latest information and explanation regarding United State Citizens traveling abroad, and citizens who are currently out of the country, we ask that you please go to the US State Department site: https://travel.state.gov/content/travel/en/traveladvisories/ea/travel-advisory-alert-global-level-4-health-advisory-issue.html

You can also find more information by clicking here.

Thank you
Divi Resorts

TEMPORARY CHANGES TO DIVI RESERVATIONS DEPARTMENT – MARCH 19

Due to recent global events, the Divi Reservations Department has temporarily condensed its business hours to Monday through Friday from 8 a.m. to 5 p.m. ET. Please contact our Reservations Department during those hours at 1-800-367-3484 (toll-free) or 919-419-3484 (international) or you may leave a message and we will return your call as soon as possible. You can also email us anytime at guest.relations@diviresorts.com.

For Divi Resort Vacation Owners, please email ownerrelations@diviresorts.com.

For a quicker resolution, if you booked online at www.diviresorts.com, you may modify or cancel your reservation anytime online.

Please keep in mind that we are prioritizing incoming calls with reservations between March 16 and April 7, 2020. If you have a reservation after April 7, 2020, please allow us time to handle our current call volume before reaching out.

For reservations made through another company or travel agent, please contact them directly for assistance.

For information regarding flights, please contact your airline directly. We recommend you check your airlines website as information on cancellation and rebooking policies may be posted.

If you purchased travel insurance, please contact your insurance company as soon as possible.

We apologize for this temporary inconvenience and thank you for your patience and support.

Divi Resorts

A MESSAGE FROM MARCO GALAVERNA, PRESIDENT & COO, DIVI RESORTS – MARCH 19

To All of Our Valued Divi Resort Customers, 

Firstly, I want to thank you for your continued business and loyalty to Divi Resorts. This unprecedented pandemic has certainly changed the way we go about our daily lives and routines. As both travel and hospitality have been one of the hardest hit industries, I wanted to reach out to let you know how Divi Resorts is meeting those challenges.

Our resort staff reacted quickly, calmly, efficiently and effectively in following the CDC and the WHO’s recommended guidelines. They also closely followed island government and regulatory agency advisories, all while serving our guests and supporting each other. As a leader, I could not be prouder of their efforts. Please be assured, that the ongoing health and well-being of all of our guests and staff is and will remain our top priority.

After the governments of Aruba, Bonaire and Sint Maarten announced the difficult, but necessary decision to mandate the suspension of incoming flights until March 31st, our North Carolina reservations team immediately extended phone hours and answered hundreds of calls and emails to assist in modifying reservations.

To help guests with reservations to travel to those islands from March 16th to March 31st, we offered to rebook their travel within 12 months of their reservation date or offer a full refund. This was also extended to our wholesale partners and travel agents so they could modify their reservations as well.

We are posting continuous updates and information to ensure that guests who are currently on island get the latest news, and to help keep our incoming guests traveling through March 31st and beyond informed. This information is also posted on our Facebook pages. We ask that you keep monitoring these places in the coming days and weeks for the latest news.

Thank you to everyone who has asked us what they can do to support Divi Resorts and our exceptional staff during these challenging times. The most helpful thing you can do is to book a vacation and bring your friends and family along to enjoy the beautiful Caribbean islands of Aruba, Barbados, Bonaire and Sint Maarten as soon as it is safe and possible to do so.

The islands remain stunningly beautiful, our staff will continue to maintain and secure our resorts until you can return, and our North Carolina team will keep informing you on all the latest news.

Lastly, thank you for your patience and support during this difficult time, and best wishes to you and your families. Stay healthy and safe.

Marco Galaverna
President, COO, Divi Resorts

FLIGHT INFORMATION: ARUBA – BONAIRE – SINT MAARTEN – MARCH 17

For guests who are current on Aruba, please continue to check these sites for updated information flight schedules and airline and airport communication:

• Your airline website
• Queen Beatrix International Airport Website: www.airportaruba.com
• Queen Beatrix International Airport Facebook Page: www.facebook.com/ArubaAirport 

Please check the lobbies at Divi Village Golf & Beach Resort, Divi Dutch Village Beach Resort and Divi Aruba Phoenix Beach Resort for updated information.

For the most accurate and latest information from the Aruba government, please visit: www.arubacovid19.org.

For guests who are currently on Bonaire, please continue to check these sites for updated information on flight schedules and airline and airport communication:

• Your Airline Website
• Flamingo International Airport Website: www.bonaireinternationalairport.com 
• Flamingo International Airport Facebook Page: www.facebook.com/pages/Flamingo-International-Airport/143888118955207

Please check these locations around the resort for updated information:

• Lobby & Front Desks
• Activity Board

For the most accurate and latest information from the Bonaire government, please visit: www.bonairegov.com and www.infobonaire.com/faqs-on-bonaire-travel-coronavirus-covid-19. 

For guests who are currently on Sint Maarten, please continue to check these sites for updated information on flight schedules and airline and airport communication:

• Your airline website
• Princess Juliana's Airport Website: www.sxmairport.com 
• Princess Juliana’s Airport Facebook Page: www.facebook.com/sxmairport

Please check these locations around the resort for updated information:

• Front Desk & Concierge Desks
• Activity Boards
• Restaurants & Bars

Guests are also being contacted in room to communicate specific updates on their airlines.

For the most accurate and latest information from the St. Maarten government, please visit: www.sintmaartengov.org.

Our resorts on Aruba, Bonaire and Sint Maarten remain open and serving guests.

Please continue to watch for updates and information on this site.

Divi Resorts

MARCH 16, 2020 UPDATE – GUESTS WITH CURRENT RESERVATIONS TRAVELING BETWEEN MONDAY, MARCH 16, 2020 & APRIL 7, 2020 TO ARUBA, BONAIRE & SINT MAARTEN

Divi Resort Vacation Owners please login and visit your owner portal for important information prior to calling our Reservation Center at https://diviowner.divivacationclub.com/owner/start/.

Divi Vacation Club Members, please login and visit your member portal for important information prior to calling a Vacation Specialist at https://divi.divivacationclub.com/login/.

Guests who have a current reservation to travel between Monday, March 16 and Tuesday, April 7, 2020, and who booked through Divi Resorts website or through Divi Resorts’ Reservation Center for travel to:

DIVI ARUBA PHOENIX BEACH RESORT, ARUBA
DIVI DUTCH VILLAGE BEACH RESORT, ARUBA
DIVI VILLAGE GOLF & BEACH RESORT, ARUBA
DIVI FLAMINGO BEACH RESORT & CASINO, BONAIRE
DIVI LITTLE BAY BEACH RESORT, SINT MAARTEN

Please contact our Reservation Center at 1-800-367-3484 (toll-free) or 919-419-3484 (international), Monday-Friday, 8 a.m. – 5 p.m. ET, or via email at guest.relations@diviresorts.com at your earliest convenience. You have the option to rebook your travel within 12 months of your reservation date with no penalty fees or you can also choose to cancel and receive a full refund. For a quicker resolution, if you booked online at www.diviresorts.com, you may modify or cancel your reservation at any time online.

Please keep in mind that we are prioritizing incoming calls with reservations between March 16 and April 7, 2020. If you have a reservation after April 7, please allow us time to handle our current call volume before reaching out.

For reservations made through another company or travel agent, please contact them directly for assistance. As we have changed our cancellation policy within the last 24 hours, please give our partners time to update their call centers with the newest information.

For information regarding flights, please contact your airline directly. We recommend you check your airlines website as information on cancellation and rebooking policies may be posted.

If you purchased travel insurance, please contact your insurance company as soon as possible.

We ask for your patience as our reservation agents strive to answer the high number of calls and emails as soon as possible.

Thank you for your support.

Divi Resorts

TRAVEL RESTRICTIONS TO ARUBA, BONAIRE & SINT MAARTEN – MARCH 16, 2020

The Governments of Aruba, Bonaire and Sint Maarten have taken the difficult, but necessary decision to mandate the suspension of inbound travel.

• Aruba has suspended all inbound travel to non-residents of Aruba from Monday, March 16 through Tuesday, March 31, 2020
• Bonaire - We are working to gather information on Bonaire’s travel ban and will post an update as soon as we know more
• Sint Maarten has suspended all inbound travel to citizens of the United States, Canada, Europe, United Kingdom and Ireland from Tuesday, March 17 through Tuesday, March 31, 2020

Airlines will be allowed to land and take-off after the deadlines to facilitate visitors who are scheduled to travel out of Princess Beatrix International Airport on Aruba and Princess Juliana International Airport on Sint Maarten to return to their home country.

We ask that guests on Aruba, Bonaire and Sint Maarten stay calm as we work in cooperation with government agencies to get information on departure procedures. Here are a few steps guests can take immediately:

• For information regarding flights home, please contact your airline directly to find out flight schedules and seat availability
• If you purchased travel insurance, please contact the insurance company

All resorts and facilities remain open and staff are in place to serve the needs of our guests.

Anyone trying to reach family or loved ones on Aruba, Bonaire or Sint Maarten, please contact them directly.

Please continue to watch for updates and information on this site.

Divi Resorts

COVID-19 ON ARUBA – MARCH 14, 2020

The Government of Aruba has announced two cases of Coronavirus COVID-19 late in the afternoon of March 13th. Our thoughts are with those who have been affected. Neither case involves tourists. Both individuals are being cared for in isolation and health officials are in the process of putting any individuals they came into contact with into quarantine with daily monitoring and care.

Divi Aruba Phoenix Beach Resort, Divi Dutch Village Beach Resort and Divi Village Golf & Beach Resort are actively monitoring COVID-19 and have implemented protocols as recommended by the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO) and other government agencies involved in the response. We are also closely following regulatory agencies on any and all health advisories and maintaining proactive policies and procedures to quickly react to on-property and island illnesses.

We want to emphasize that our resorts are fully operational. While at the resort, please visit our Concierge Desks for the latest weekly activity schedule.

All of our staff members are receiving ongoing briefings on the status of the virus and enhanced operating protocols being implemented on the island. As such, we have: 

• Increased the frequency of cleaning in and around all public areas
• Added antibacterial hand sanitizer stations around the resorts

We recommend everyone follow the guidelines set by the World Health Organization (www.who.int/health-topics/coronavirus) and the Center for Disease Control and Prevention (www.cdc.gov/coronavirus/2019-ncov/index.html) which include the following:

• Avoiding touching your eyes, nose, and mouth.
• Covering your cough or sneeze with a tissue or a flexed/bent elbow, and always throw the tissue in the trash.
• Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
• Using an alcohol-based hand sanitizer with at least 60% alcohol. 
• Avoiding handshakes, hugs, kisses, fist bumps, etc.

If you are trying to reach family or loved ones on the Aruba, please contact them directly.

We want to thank all our loyal guests who have asked what they can do support Divi Resorts and our exceptional staff during these challenging times. The most helpful thing you can do is to book a future Caribbean vacation with Divi Resorts and bring your family and friends along.

We will keep you up to date with the latest information as it becomes available to us.

Divi Resorts


Helpful links:
Fact Sheet: Click Here
Aruba Government Site: www.overheid.aw/home-eng
Aruba.com: www.aruba.com/us/traveler-health-requirements