Policies

Privacy Policies

Divi Resorts and its affiliates respect your concern about privacy. Divi operates this website and a mobile version of this website for mobile as a tool for communicating and interacting with you. We recognize that you place your trust in us, so we take care to safeguard your personal information.

What kind of personal information does Divi Resorts collect?

In using our website, you may choose to provide us with personal information such as contact details, travel preferences and birthday/anniversary dates.

Why does Divi Resorts collect and use personal information?

We may store this information and use it for marketing research and other marketing purposes by us, our affiliates and other carefully selected companies. Such marketing may include providing you with products and services that may be of interest to you. You have the right to opt-out or update your personal information at any time by writing to us at the address provided below.

Does Divi Resorts share your personal information with third parties?

We only share information with third parties when necessary for business and marketing purposes such as completing a reservation, sending communications or processing payments. We do not sell, trade or rent your personal information with third parties.

Does Divi Resorts make use of social media?

We maintain a presence on social media sites such as Facebook, Instagram, X (formerly Twitter), Pinterest, TikTok, and YouTube for communication and marketing purposes. In using these sites, you may choose to provide personal information about yourself and your interests. We may use this information to enhance your browsing experience, create marketing materials or advertisements and determine user preferences. If we decide to publish user assets (such as pictures, videos or posts), we will secure your permission in writing.

From time to time, we may offer surveys, contests, sweepstakes or other promotions on our website or through social media. We may use a third-party software program, which gathers personal information provided by your contest entries or social shares. By entering a Divi Resorts contest or giveaway, you must agree to certain terms and conditions of the software program provider.

Does Divi Resorts take steps to safeguard my personal information?

We have reasonable security measures in place to protect your information. We have procedures in place to monitor, review and update our websites to ensure we meet applicable security and compliance requirements.

How can I control the personal information I provided to Divi Resorts?

If you decide that you no longer wish to receive communication, you can request that we stop contacting you by writing to us at the address below.

You may also contact us to request a copy of your personal information and request to have any inaccuracies corrected.

Divi Hotels Marketing, Inc.
c/o Special Consumer Services
6320 Quadrangle Drive, Suite 210
Chapel Hill, North Carolina 27517

Does Divi Resorts have a pet policy and a service animal policy?

Yes, we have a strict Pet Policy and Service Animal Policy.

What is Divi Resorts Inclement Weather Policy?

Transient Guests: Divi Resorts will accept cancellations of hotel reservation up to the day of arrival when a guest's airline transportation has been interrupted due to inclement weather. Divi Resorts will not refund the guest deposit; however, the guest may apply the deposit toward a hotel stay within one year of the original date of arrival. Wholesale guests will need to contact the individual wholesaler for information.

Timeshare Owners: Divi Resorts will accept cancellations of hotel and timeshare reservations up to the day of arrival when an owner's airline transportation has been interrupted due to inclement weather. The operating fee or deposit paid will not be refunded; however, the owner may apply the monies paid towards a future stay within one year of the original date of travel. There will be no fee charged; however, the 6-month booking window applies. Owner is responsible for any applicable difference in maintenance fees, seasonal upgrade fees, resort upgrade fees, and unit upgrade fees. If the owner fails to rebook new travel dates, all money paid will be forfeited. To avoid this, owner may choose to reserve a week and deposit with their Exchange Company thus allowing up to two years to travel. Divi Resorts recommends Divi Owners to purchase travel insurance through an outside source when reserving a week. This information does not apply to RCI Points Owners, RCI Weeks Owners, or Interval International inbounds. Please contact RCI and/or Interval International for their inclement weather policy.

What are Divi Resorts General Terms & Conditions?

Reservation Policy: For all reservations booked outside of 30 days of travel, a one-night deposit will be due at the time of booking.  The remaining balance will be charged in full 30 days before arrival.  Reservations booked within 30 days of arrival will be charged in full at the time of booking. All-inclusive rates are based on double occupancy. Taxes and service charges are included.

Cancellation Policy: Free cancellations are available up to 30 days before arrival. Cancellations made less than 30 days before arrival will forfeit a one-night room charge and taxes. This does not include airfare cancellations or changes. Flight cancellations are subject to airline cancellation policies. Divi Resorts is not responsible for changes in airfare pricing. All-Inclusive Cancellation Policy: Free cancellations are available up to 30 days before arrival. Cancellations made less than 30 days before arrival will forfeit a one-night room charge and taxes. This does not include airfare cancellations or changes. Flight cancellations are subject to airline cancellation policies. Divi Resorts is not responsible for changes in airfare pricing.

Change Policy: Reservations can be changed without any additional fees; however, if your new reservation is rescheduled outside of the sale dates and during peak travel dates, you will be responsible for the difference in cost.

No-Show Policy: Reservations that no show will be charged a one-night penalty per stay reservation.

+Kids 12 and under stay free for each paying adult when a bed and breakfast plan is purchased at a participating Divi Resorts. There is a limit of one child for each adult in the room based on double occupancy. Additional children will incur the applicable child pricing. This promotion ends on December 20, 2024.

Other restrictions: 
Discount based on rack pricing and double occupancy. Taxes and service charges are not included for room only and bed & breakfast bookings. Restrictions and blackout dates apply. This offer is subject to availability and may be discontinued at any time. Offer valid on new reservations booked at a nightly rate only. Offer not valid on timeshare reservations. Offer Cannot be combined with any other Divi Resorts special offers or discounted rates. Guests will be as