Terms & Conditions

Reservation Policies

All-inclusive rates are based on double occupancy, and a minimum 3-night stay is required. No maximum night stay is required. Taxes and service charges are not included on room-only reservations. Taxes and service charges are included on all-inclusive reservations. A one-night deposit is required at the time of reservation. The remaining balance will be charged in full 30 days prior to arrival. Reservations booked within 30 days of arrival, will be charged in full at the time of booking.

Cancellation Policy: Free cancellations are available up to 30 days prior to arrival. Cancellations made less than 30 days prior to arrival will forfeit a one-night room charge and taxes. This does not include airfare cancellations or changes. Flight cancellations are subject to airline cancellation policies. Divi Resorts is not responsible for changes in airfare pricing.

Change Policy: Reservations can be changed without any additional fees, however, if your new reservation is rescheduled outside of the sale dates and/or during peak travel dates, you will be responsible for the difference in cost.

Other Restrictions: Discount based on rack pricing and double occupancy. Restrictions and blackout dates apply. Offer is subject to availability and may be discontinued at any time. Offer valid on new reservations only. Offer not valid on timeshare reservations. Cannot be combined with any other Divi Resorts special offers or discounted rates. Guests will be asked to present credit card used for final payment at check in for verification. No pets allowed.

Pet PolicyService Animal Check-In

Checkout Policy: Any incidentals incurred during your stay are due at the time of checkout. A late checkout penalty will be charged for any guests staying past the checkout time.

Timeshare Vacation Owners and Divi Vacation Club Members: Please call 1-800-367-3484 (toll free) or 919-419-3484 (international) prior to departure for special discounts on all-inclusive pricing. Divi Club Escape promotional weeks are non-refundable and cannot be cancelled or changed.