Terms & Conditions

  1. Reservation & Payment Policies
    1. Room Only Reservations
      1. For all room-only reservations made more than 30 days before travel, a one-night deposit will be due at the time of booking. The remaining balance will be charged 30 days before arrival. For reservations made within 30 days of arrival, full payment is required at the time of booking.
    2. Bed & Breakfast Reservations
      1. At Divi Aruba Phoenix Beach Resort and Divi Southwinds Beach Resort, bed and breakfast reservations made more than 30 days before travel require a one-night deposit at the time of booking. The remaining balance will be charged 30 days before arrival. For Bed & Breakfast reservations made within 30 days of arrival, full payment is required at the time of booking. Bed and Breakfast rates are based on double occupancy, and taxes and service charges are included. This rate plan is not applicable at all Divi Resort locations.
    3. All-Inclusive Reservations
      1. For all-inclusive reservations made more than 30 days before travel, a one-night deposit is required at the time of booking. The remaining balance will be charged 30 days before arrival. For all-inclusive reservations made within 30 days of arrival, full payment is required at the time of booking. All-inclusive rates are based on double occupancy, and taxes and service charges are included.
  2. Cancellation Policies
    1. Room Only Reservations
      1. At Divi Aruba Phoenix Beach Resort, Divi Dutch Village Beach Resort, and Divi Village Golf & Beach Resort, room-only reservations may be canceled without penalty up to 30 days before arrival. If canceled less than 30 days before arrival, a one-night room charge and applicable taxes will be forfeited.
      2. At Divi Flamingo Beach Resort, Divi Southwinds Beach Resort, Divi Little Bay Beach Resort, and Oceans at Divi Little Bay, free cancellations are available up to 3 days before arrival. Cancellations made less than 3 days before arrival will forfeit the entire deposit.
    2. Bed & Breakfast Reservations
      1. At Divi Aruba Phoenix Beach Resort, free cancellations are available up to 30 days before arrival for bed and breakfast reservations. Cancellations made within 30 days of arrival will forfeit a one-night room charge and taxes.
      2. At Divi Southwinds Beach Resort, free cancellations are available up to 3 days before arrival. Cancellations made within 3 days of arrival will forfeit the entire deposit.
    3. All-Inclusive Reservations
      1. At Divi Dutch Village Beach Resort and Divi Village Golf & Beach Resort, free cancellations are available up to 30 days before arrival for all-inclusive reservations. Cancellations made within 30 days of arrival will forfeit a one-night room charge and taxes.
      2. At Divi Flamingo Beach Resort, Divi Little Bay Beach Resort, Oceans at Divi Little Bay, Carina Bay Boutique All-Inclusive Resort, and Oceans at Carina Bay, free cancellations are available up to 3 days before arrival. Cancellations made within 3 days of arrival will forfeit the entire deposit.
    4. Airfare cancellations are not included in these policies and are subject to airline terms and conditions. Divi Resorts is not responsible for changes in airfare pricing.
  3. No-Show Policies
    1. Room Only Reservations
      1. At Divi Aruba Phoenix Beach Resort, Divi Dutch Village Beach Resort, Divi Village Golf & Beach Resort, and Divi Southwinds Beach Resort, if you fail to show up for your reservation, a one-night penalty per reservation will be charged.
      2. At Divi Flamingo Beach Resort, Divi Little Bay Beach Resort, and Oceans at Divi Little Bay, if you fail to show up for your reservation, the full payment will be forfeited.
    2. Bed & Breakfast Reservations
      1. At Divi Aruba Phoenix Beach Resort, if you fail to show up for your reservation, a one-night penalty per reservation will be charged.
      2. At Divi Southwinds Beach Resort, if you fail to show up for your reservation, the full payment will be forfeited.
    3. All-Inclusive Reservations
      1. At Divi Dutch Village Beach Resort and Divi Village Golf & Beach Resort, if you fail to show up for your reservation, a one-night penalty per reservation will be charged.
      2. At Divi Flamingo Beach Resort, Divi Little Bay Beach Resort, Oceans at Divi Little Bay, Carina Bay Boutique All-Inclusive Resort, and Oceans at Carina Bay, if you fail to show up for your reservation, the full payment will be forfeited.
  4. Reservation Changes
    1. Reservations can be changed without additional fees. However, if your new reservation is outside the promotional sale dates or during peak travel times, you will be responsible for paying the price difference.
  5. Non-Refundable Rate Policy
    1. By booking our non-refundable rates or packages, you acknowledge and accept that your booking is 100% NON-REFUNDABLE and cannot be canceled; 100% of the total stay value is due at the time of booking; reservation is NON-TRANSFERABLE. It’s highly recommended that you purchase travel and cancellation insurance to protect your vacation in the event of an emergency. Non-Refundable rates or packages may be discontinued at any time without notice.
  6. Guest Requirements & Check Out
    1. The Guestbook: Guests must be registered with The Guestbook before making their reservation to receive any discounts or services.
    2. All incidental charges incurred during the stay must be paid at checkout.
    3. A late checkout penalty will apply if guests overstay the designated checkout time.
  7. Promotions & Restrictions
    1. Discounts are based on rack pricing and double occupancy. Taxes and service charges are not included for room-only bookings. Restrictions and blackout dates may apply. Offers are subject to availability and may be discontinued at any time. Offers valid on new reservations booked at a nightly rate only. Offers not valid on Owner or Divi Vacation Club Member reservations. Offers cannot be combined with any other Divi Resorts special offers or discounted rates. Guests will be asked to present the credit card used for final payment upon check-in for verification. Groups of 10+ are not included in this sale. Promotion may be discontinued at any time.
  8. Kids Stay & Eat Free Policy (Bed & Breakfast and All-Inclusive Only)
    1. Bed & Breakfast
      1. Kids 2 and under stay and eat breakfast free for each paying adult when a bed & breakfast plan is booked at participating Divi Resorts. There is a limit of one child per adult in the room based on double occupancy, with a maximum of two children per room. Additional children will incur applicable child pricing. This promotion ends on December 19, 2026, and travel must be completed by that date.
    2. All-Inclusive
      1. Kids 2 and under stay and eat free for each paying adult when an all-inclusive plan is booked at participating Divi Resorts. There is a limit of one child per adult in the room based on double occupancy, with a maximum of two children per room. Additional children will incur applicable child pricing. This promotion ends on December 19, 2026, and travel must be completed by that date.
    3. Room Only
      1. Room-Only guests who upgrade at check-in only qualify for kids 2 & under stay and eat free program.
  9. Divi Vacation Owners and Divi Vacation Club Members
    1. Divi Vacation Owners and Divi Vacation Club members should call 1-800-367-3484 (toll-free) or 919-419-3484 (international) before departure to inquire about policies and restrictions on special discounts, all-inclusive pricing and any other areas of their program.
    2. For Divi Vacation Owner Terms & Conditions, please click here.
    3. For Divi Vacation Club Points Terms & Conditions, please click here.